NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi Satellite Will Not Factory Reset?
I have an Orbi system with one extra satellite, all running the current firware V2.1.1.16. Lately, the upstairs satellite will work for periods of time, then drop all internet connection, even though it still shows connected to the Orbi system. The main Orbi router and additional satellite continue to operate fine, full internect connections from them and devices all connect fine. So I'm assuming something is amis with this one satellite, however when I try to do a factory reset - holding down the reset button on the back until the light turns and blinks amber - the satellite does not actually reset. It essentially boots back up like it has been power cycled, but all the settings, custom naming, everything is the same? My hope was to do a factory reset on the satellite, add the satellite as new again to my system, and hopefully get past whatever it's issue is. But I have no idea how or why it's not actually reseting itself. So I'm wondering - why wouldn't the reset button on the unit actually reset the unit and how else might I force a reset to it?
32 Replies
Replies have been turned off for this discussion
Have you tried to move the satellite around to a new spot in the home?
DarrenM
No the issue is not the location of the satellite. I have a 3 unit set up and it's been running fine for almost 2 years. My issue is one of the satellites will disconnect and stop all throughput while the other router and satellite are fine. I tried to factory reset the satellite in question and it won't factory reset. After doing the reset procedure, the satellite boots back up with all the custom settings that were previously applied, including it's custom satellite name. I wanted to know how to factory reset it.
To do the factory reset you just need to hold the reset button for 10+ seconds.
DarrenM
- That's exactly the point of this thread. Performing the factory reset with a paper clip on the back of the satellite holding the button-down for 10 seconds or even longer doesn't reset the device. When I do that and power the satellite back up it boots backup with all of the custom settings including its custom name and rejoins the other orbi satellites.
I suggest contacting support if that feature is broken.
http://www.netgear.com/support/contact.aspx
DarrenM
I am having the same issue. The router and 2 satellites worked fine for 2 years, then started having lots of issues with dropping last fall. After having the ISP out a couple times, and watching what was going on for months, we finally figured out it was one of the satellites causing the issue. We first tried disabling daisy chain and that seemed to help, but the issue came back after a couple days. We've had it unplugged for the last week, and have had no problems. So I thought rather than tossing it, I would try a factory reset. Just like you, it does not fully reset (still has the old name attached to it). I tried the link DarrenM suggested but it looks like support is not free since I've had the devices for almost 2 1/2 years. If anyone runs into this and has a solution, please share! The only thing that I could think of is that you can't reset just one of the 3 devices, but rather have to do the whole system. I don't want to do that since we have the smoothest wireless we've had in months with just the router and one remaining satellite.
have you tried to swap the satellite's locations to verify that it is the satellite, and not location based?
Satellite seems to be kind of lightweight in comparison to router as settings are on router. Maybe the reset is supposed to only disconnect from router or it does nothing. In any case I would move satellite close to router and reset it from there.
- Dear people, did anyone find out already how to factory reset everything? (Router and two satellites?). Like more people did, I press the reset button until it starts to flash amber. And then nothing else happens until it simply starts again with all the old settings. I did that on just one device and on all devices. But it doesn't make any difference.. Except for a nice color light show on top of the things. But all settings remain the same.
Kind regards, and thanks in advance for the info.
ThomasWhat FW is currently loaded?
Try doing a factory reset from the routers web page UI? Under Advanced Tab/Backup Settings section.
Besure to clear out all browser caches. Try a different browser as well.
Kleumas wrote:
Dear people, did anyone find out already how to factory reset everything? (Router and two satellites?). Like more people did, I press the reset button until it starts to flash amber. And then nothing else happens until it simply starts again with all the old settings. I did that on just one device and on all devices. But it doesn't make any difference.. Except for a nice color light show on top of the things. But all settings remain the same.
Kind regards, and thanks in advance for the info.
ThomasShort answer is NO, never could... until they just released a new update for the base and satellites, that took on all of my satellites including the one that would not reset or update. I did have to be patient, after the base unit updated it took two days before all the good satellites updated, then I forced the bad one by doing the unplugging, then pressing and holding the reset until the light didn't just turn yellow but flashed. Then I powered it off and then restarted it and it connected and update as well. All units now work great!
:smileywink:
