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Forum Discussion
Orbi says zero satellites connected... But have Ethernet
Bought a package with the rbr20 router and 2 satellites.
The satellites are connected to Ethernet as well, so it is doubly confusing why it can't see them.
None of the units have lights on, which is usually a good sign.
What is going on?
The satellites are connected to Ethernet as well, so it is doubly confusing why it can't see them.
None of the units have lights on, which is usually a good sign.
What is going on?
15 Replies
- Have you synced the Satellites with the Router?
Syncing is done by pressing the Sync button on the Satellite and on the Router and waiting few minutes until the top ring LED on the Satellite turns blue. - That shows 2 satellites connected via 5 GHz, and good back haul.
- The app says zero satellites connected, and when I try to bring up the app while connected to one of the satellites, it faults and says no wifi.
- Did a fresh install, which turned into a real PITA, because even after deleting the satellites, and factory resetting them, they would never be found by the app.
Had to also factory reset the router. After resetting router into AP mode, same issue - logging into the router via web interface shows 2 satellites, but app still shows zero.
Firmware is V2.3.5.26 on all devices. App version is Android 2.3.7.622.
