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Forum Discussion
Orbi Sucks
Anyone know if there’s any recourse in a refund for such a crappy device if your out of your 30 day return window at Best Buy? Best Buy obviously won’t do anything if you don’t buy the extended protection plan as they refer to Netgear’s 1 year warranty.
I hope Netgear reps read this forum because this product sucks!!!!
I hope Netgear reps read this forum because this product sucks!!!!
17 Replies
- Does he get this automatically or do I contact him?
RockSolid wrote:
Anyone know if there’s any recourse in a refund for such a crappy device if your out of your 30 day return window at Best Buy? Best Buy obviously won’t do anything if you don’t buy the extended protection plan as they refer to Netgear’s 1 year warranty.
I hope Netgear reps read this forum because this product sucks!!!!I think there's something either wrong with the Orbi device you have or there's something wrong with your ISP. There is no way an Orbi sucks. I have the Orbi and I bought it from Best Buy, the one with the big ass router as the main router and then the plug in satellite. I pay for the 100/100mbps up and down and I get well over that advertise speeds using the Orbi and those are wifi speeds and not ethernet speeds. I think there's something wrong with perhaps your router, your ISP, the way you set it up or maybe it's you bc there's no way an Orbi sucks! The Orbi outperforms any other mesh router out there and that's a fact, for me at least. I use Verizon FIOS and I got rid of the FIOS router bc it was giving me speeds like 30/40 up and down and I just wasn't going to have that. I did my research and was hesitant at first but after I set it up it has been nothing less than great overall coverage. If you were too cheap and had buyer's remorse and couldn't fork out the money then that's another story but don't tell people that the Orbi sucks without any proof except that you weren't able to return it at Best Buy! Why are you returning a device that works? That's the real questions!
It doesn’t work! And I’m not the only one that thinks orbi sucks!! It drops connectivity all the time....an issue I never had until I got it....so I’d say that qualifies it to receive the label that it sucks!!!
I think you should be able to get a refund if you are not happy with the product. But I am more than happy with it. Its has been great - for me.
Jeremy
Well after multiple issues beginning 11/10 and multiple calls to orbi and netgear, its time to find another wifi company. As i have read in the forums---configsync issies, blocked devices that were never blocked, etc. etc. hard reset, disconnect, reinstall current firmware, etc etc etc etc etc etc etc etc etc etce. modem good, comcast good...12+ hours later and **bleep**. i will box the entire system 600.00 dollars worth and ship to netgear. in my 30+ years in tech and using recent wifi technology, this is such an awesome unit with potential, but a shiitty product and **bleep**ty support. they can now keep the crap that I bought. better bussines Better Business Bureau here i come.
- You’re right. It does. It’s the fastest mesh router out there....WHEN it works. And honestly, it’s insulting to the rest of us when people make the claim it must be you or user error. Please. It’s a **bleep**ing router that sets up like any other router and the instructions are foolproof.
The orbi however, is not. It disconnects all the time. And people do this and that to get it to work. Why? Why do you have to jump through hoops for an over hundred dollar device? Then there’s the bull**bleep** copy and paste advice from some user(s).
Do yourself a favor like others did. Get a new router. Some including myself have the alllifi and have zero stability problems. Good luck getting your money back. Hopefully they can work something out with you.
- No every one is have bad luck with there orbi. The ones that seem to have problems have been working with others here in the forums to get theres working better and well. Which points to there are user configuration problems and environment issues. Which seems to point to you having same misconfigurations or do not know how to work with your Orbi. You won’t find any help or information regarding a refund here in the forums. You need to contact Support directly and talk to someone there to help you. Ask for an rma. If not, then seems like ur SOL and should probably sell your system to someone who can work with it and get it working like it should. Lets move along now.
- LOL
It so great that you assume that I have no idea how to work the orbi. Get off your high horse.- Your post history is telling.
Anyways, connect with support. Hopefully they can help you.
