Problem with Remote Management on Orbi RBR50

Question

Hi
&nbsp;I'm using the Orbi RBR50 system and I'm really happy with it. But when I want to enable the Remote Management in the Orbi app, I get this message: "This NETGEAR device is already registered with another account".&nbsp; I really don't understand why it says that, because I'm using only 1 account on Netgear. Can someone help me please? Thanks for your time! Rob
&nbsp;
I use the RBR50 with firmware V2.1.4.16

FURRYe38 · Answer

Where did you get the Orbi from? New or used?
I would contact NG support and get there help on this...they'll need to help you get it registered correctly.

webfix4u · Answer

Hello FURRYe38
&nbsp;
Thanks for your reply.
I would like to do that, but my 90 days support had expired. I just recently found out that this doesn't work...

FURRYe38 · Answer

I would contact one of the forum moderators on there and see if they can point you in a right direction. 
DarrenM
Blanca_O
&nbsp;

DarrenM · Answer

Hello webfix4u

&nbsp;

Yes send me a Pm if you are still need support.

&nbsp;

DarrenM&nbsp;

NicholasT · Answer

I’m in the same boat as above... new Orbi in September... just getting around to enabling remote management, but can’t because of the device/account association issue. &nbsp;Phone support is now expired. &nbsp;Any leads on how I can get this resolved?
&nbsp;
DarrenM

Forum Discussion

Problem with Remote Management on Orbi RBR50

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