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RBK20 +2S disconnects inc wired Pc
Seems it is a common problem to keep the RBK20 from dropping the Internet a couple of times a day. Still working through all the suggestions to try to find the magic bullet. Question - should a PC wired to the Orbi router also lose connection? I ask because my last Netgear router would “lose” wifi but the PC would still be connected. TIA
32 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849
Thanks for replying, FURRYe38
I forced the update to V2.6.1.36.
Modem - I am away from home and have to check this. It is a provided modem system from the ISP which includes home TV as well.
As I said, I have read through and recognize these questions as the common issues. My house is small for the RBK20, about 2500 sq ft, but the modems are on different levels (2nd and the basement) with the router having to be located on the 1st at the other end of the house. Not ideal, but it is an old house. Everything is 30 ft (ish) apart.
I had set it to 1 but recently changed it to 6 (keep tweaking). 48 for the 5 Ghz
Neighbouring wifi that I can see range from 2 - 8 depending on the location in the house, time of day.
As mentioned, I have been tweaking and tried all these with various success. I haven't tried the short vs long preambles. Currently, it seems to "like" the fact that I have turned off the SSID of the 5GHz portion, a suggestion from another post since the Orbi doesn't let me separate the two into two different networks (eg Home2Ghz vs Home 5GHz - I tried using Telnet but that didn't do it.) I have also set up the Guest Network. Still, the network will die at least once of day, but probably more often than that. Is there a log in the system that would show me?
Still wanting to know if it makes sense that the wired PC to the router would lose it's internet connection if the wifi dies?
Let us know abour your modem.
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
JKHerbert wrote:I forced the update to V2.6.1.36.
Modem - I am away from home and have to check this. It is a provided modem system from the ISP which includes home TV as well.
As I said, I have read through and recognize these questions as the common issues. My house is small for the RBK20, about 2500 sq ft, but the modems are on different levels (2nd and the basement) with the router having to be located on the 1st at the other end of the house. Not ideal, but it is an old house. Everything is 30 ft (ish) apart.
I had set it to 1 but recently changed it to 6 (keep tweaking). 48 for the 5 Ghz
Neighbouring wifi that I can see range from 2 - 8 depending on the location in the house, time of day.
As mentioned, I have been tweaking and tried all these with various success. I haven't tried the short vs long preambles. Currently, it seems to "like" the fact that I have turned off the SSID of the 5GHz portion, a suggestion from another post since the Orbi doesn't let me separate the two into two different networks (eg Home2Ghz vs Home 5GHz - I tried using Telnet but that didn't do it.) I have also set up the Guest Network. Still, the network will die at least once of day, but probably more often than that. Is there a log in the system that would show me?
Still wanting to know if it makes sense that the wired PC to the router would lose it's internet connection if the wifi dies?
JKHerbert wrote:
Seems it is a common problem to keep the RBK20 from dropping the Internet a couple of times a day. Still working through all the suggestions to try to find the magic bullet. Question - should a PC wired to the Orbi router also lose connection? I ask because my last Netgear router would “lose” wifi but the PC would still be connected. TIAlets start with the obvious: What Firmware version is currently loaded?
Thanks for replying:
I forced the update V2.6.1.36 when the firmware that the wizard wanted to use (V2.5???) wasn't great.
Really hoping for the answer to my question: if it makes sense that a PC wired to the Orbi router would lose the internet when the wifi fails.
JKHerbert wrote:Thanks for replying:
I forced the update V2.6.1.36 when the firmware that the wizard wanted to use (V2.5???) wasn't great.
Really hoping for the answer to my question: if it makes sense that a PC wired to the Orbi router would lose the internet when the wifi fails.
if it makes sense that a PC wired to the Orbi router would lose the internet when the wifi fails.
the 2 connections should be considered separate, however, if the router is not configured correctly it can affect both.
you can check your internet connection by connecting the pc directly to the modem.
