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dominicchengct's avatar
dominicchengct
Aspirant
Apr 13, 2020
Solved

RBK20 disconnect when copying many files

I bought the router days ago. I connected two NAS to it. When i try to copy a large amount of files from one to another.   The router disconnect from time to time.  Can anyone help?  Many thanks

 

Dominic

  • FURRYe38's avatar
    FURRYe38
    Apr 13, 2020

    Be sure to make a backup configuration to file for safe keeping. Helps save time if a reset is needed. 


    Please mark your post as solved so others will know. 


    Enjoy. :smileywink:

9 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Apr 13, 2020
    dominicchengct wrote:

     I connected two NAS to it. When i try to copy a large amount of files from one to another.   The router disconnect from time to time.

    This is an interesting situation.

    • How are the NAS connected to Orbi?
      Both to the router?
      Combination of router and satellite?
      Wired, WiFi, or a combination?
    • What is the meaning of "disconnect"?
      The NAS device transfers fail?
      Other devices lose internet connection?

    Thanks

    • dominicchengct's avatar
      dominicchengct
      Aspirant
      Apr 13, 2020
      How are the NAS connected to Orbi?
      Both to the router?
      Both to the satellite. If connect to router, router disconect at once.
      Combination of router and satellite?
      Yes
      Wired, WiFi, or a combination?
      Both r wired.
      What is the meaning of "disconnect"?
      All devices connected to the wifi went disconnected. No more signal.
      The NAS device transfers fail?
      I think it is due to wifi lost. It transfers awhile then fails
      Other devices lose internet connection?
      Yes, as mentioned above
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 13, 2020

    What Firmware version is currently loaded?

    Has a factory reset and setup from scratch been performed since last FW update? 

     

    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

     

    Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

     

    dominicchengct wrote:

    I bought the router days ago. I connected two NAS to it. When i try to copy a large amount of files from one to another.   The router disconnect from time to time.  Can anyone help?  Many thanks

     

    Dominic

     

    • dominicchengct's avatar
      dominicchengct
      Aspirant
      Apr 13, 2020

      Hi there, i follow your suggestions. And then try copy 3gb and 2gb from one nas to another. Both ok now. Will keep try more. Thanks a lot for yr support amd you really save me from a lot of trouble. Have a good day.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 13, 2020

        Be sure to make a backup configuration to file for safe keeping. Helps save time if a reset is needed. 


        Please mark your post as solved so others will know. 


        Enjoy. :smileywink: