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RBK40 v2.2.1.210 Satellite drops internet
My RBK40 was setup more than a month ago and it was updated to latest firmware by that time to 2.2.1.210. Then I had to factory reset my router twice to work properly. Issue is that devicess connected to Satellite will not have any internet after around 7-10 days from fresh setup of router. Everyone at home frustated with this issue and asking to go back to old router R7000 which didn't have many issues. I thought it was an upgrade, but seems like pain and losing trust on netgear.
Currently I am turning off the satellite whenever the issue appears until my next factory reset.
I read many issues in this community about orbi RBK40. But couldn't find an issue similar to me.
I have unchecked all these settings as I read they can cause issue
Enable Daisy-Chain Topology (i have only 1 satellite)
Enable Implicit BEAMFORMING
Enable MU-MIMO
Enable Fast Roaming
On orbilogin portal, connection to satillite shows Good.
Does anyone has similar problem and have any solution for this? I appreciate your help.
I see a new FW version 2.3.0.28 available now whcih I am going to update manually (orbilogin portal says no new firmware avaialble) and try that.
Also, is there any tool or import method to setup IP reservations in bulk rather than 1 by 1? I know settings restore feature there, but netgear community/support doesnt recommend that when upgrading to newer FW version.
Netgear support replaced the satellite with other one. New satellite didnt work plug and play. Had to reconfigure both router and satellite together. But finally it works.
45 Replies
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?Try enabling Beamforming and MIMO.
Modem: Centurylink | Actiontec C2000A (on transparent bridge)
Model: RBK40
Mode: Router
Home SqFt: 3500
Distance: Router in Basement and Satellite on Main floor. Distance would be about 20-25ft.
Channels: Auto. I checked thru wifi analytics app and the channels Orbi used and they NOT overloaded by neighbors' routers.
Security options: WPA2-PSK [AES]
Beamforming and MIMO: I tried these once before doing factory reset. But no change in issue.
What is the Mfr and model# of the ISP modem the NG router is connected too?
Distance between base and satellite maybe too close. try to move the satellite a bit farther out. I would test with just the Orbi base to see if the problem continues.
Try manual channels and enable Beamforming and MIMO.
rsquarev1 wrote:
Model: RBK40
Mode: Router
Home SqFt: 3500
Distance: Router in Basement and Satellite on Main floor. Distance would be about 20-25ft.
Channels: Auto. I checked thru wifi analytics app and the channels Orbi used and they NOT overloaded by neighbors' routers.
Security options: WPA2-PSK [AES]
Beamforming and MIMO: I tried these once before doing factory reset. But no change in issue.
Try a reset with the Satellite. Do this while in the same room as the router. See if the satellite will reconnect and gets a BLUE light on top. If so, take it back to the remote location and turn on. Still get a BLUE light on top?
I'm having the same issue with current unit and prior TWO units that were returned. This is not an isolated issue. It has been happening for months.
Netgear: Where is the fix, not a workaround? Did not expect this from Netgear.
- I’ve been having this issue for some time too. Runs fine for a few days then all devices disconnects. Needs several reboots of both satelite and router to get it running again. Then it works great again for a few days. Then same thing again...
Apisto75 wrote:
I’ve been having this issue for some time too. Runs fine for a few days then all devices disconnects. Needs several reboots of both satelite and router to get it running again. Then it works great again for a few days. Then same thing again...This looks like a backhaul issue.
- The main wireless backhaul link uses DFS channels (Dynamic Frequency Selection). Orbi is obliged to switch to other channels if it detects radar signals on the DFS channels. If you live in an area close to an airport, military base or a weather radar you can have high level of radar signals on the DFS channels and this can happen.
- There are some wireless routers' vendors who do not follow the DFS regulations. You can have neighbors who use such routers and are transmitting on the same channels as your Orbi's backhaul which will force Orbi to switch to other channels.
I would suggest the following to troubleshoot this issue:
- Make a wifi scan to check which high 5 GHz channels (channels 100 - 140) are being used by your surrounding.
- There is also a telnet file that logs the radar detections. Please follow the following steps to print your radar detection logs:
- From browser go to the router's debug page (http://192.168.1.1/debug.htm). Use your router's IP address or http://orbilogin.com/debug.htm
- Enter admin as user name and your router’s management password
- Tick "Enable Telnet" option
- Use Telnet to connect to your Router telnet 192.168.1.1 and enter admin and the same password as above
- Enter the command:
- root@RBR50:~# cat /var/radardetect.log
