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Forum Discussion
RBK50 - Slow Wifi Upload speed
Hello,
I got New Orbi mesh system in September 2019, it had an issue with Slow wifi upload speeds since day 1. After months of hassle with support i was issued a new Orbi system. The bew Orbi system worked fine for a few days but now i get the same issue for slow upload speed over the wifi.
If i factory reset the orbi system and then configure again, it works fine for a few days but then it goes back to the same status.
Do you have any suggestions on how i can proceed further.
Please Note: India doesnt have a return policy and next replacement would be a refurbished system. If i can try some configuration changes which would fix this would be helpful.
Kindly suggest
I got New Orbi mesh system in September 2019, it had an issue with Slow wifi upload speeds since day 1. After months of hassle with support i was issued a new Orbi system. The bew Orbi system worked fine for a few days but now i get the same issue for slow upload speed over the wifi.
If i factory reset the orbi system and then configure again, it works fine for a few days but then it goes back to the same status.
Do you have any suggestions on how i can proceed further.
Please Note: India doesnt have a return policy and next replacement would be a refurbished system. If i can try some configuration changes which would fix this would be helpful.
Kindly suggest
35 Replies
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).Thanks for your response FURRYe38 below are the details:
What Firmware is currently loaded? 2.5.1.8
What is the Mfr and model# of the ISP modem the NG router is connected too? RicherLink Epon ONU Model RL801E
Is the Orbi system operating in Router or AP mode? Router ModeWhat is the size of your home? Sq Ft? 2400 sq ft (2 floors, 1200 each)
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router - Currently i do not have the satellite connected. Am only using the router as of nowWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Auto is currently set. Tried changing to different channels, still doesnt works
Any Wifi Neighbors near by? If so, how many? Yes, 7Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings: Tried multiple combinations disabling those, still the same result.
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). Tried multiple combinations does not resolves. When Daisy chain is disabled , the download speed also goes down.Try a Facory reset the RBR and setup from scratch...
What devices are you using to check speed?
- I have exacly the same problem, did you solved It ?
- Hello,
The issue still exists. Am learning to live with it since NG support is not good in India to replace the full system twice nor refund it.
I am using a different wifi system in the same environment and have no issues with that which also rules out the environment concern raised by Furry in his above comment.
If you have a return policy, i would suggest return it if NG doesnt fix your issue.
If they do fix, do let me know the resolution you got.
Regards
Aman- Unlucky my orbi is no more in warranty and im with FTTH from just some days, before i was with low upload from fttc so i was not able to see this problem, ill try anyway to contact Netgear. Thank you
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the Orbi system operating in Router or AP mode?What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Also try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless SettingsTry disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).Has a factory reset and setup from scratch been performed since last FW update?
Alienr0x wrote:
I have exacly the same problem, did you solved It ?I have the same issue, slow wifi speed. I have 1GB, I get anywhere between 2mbps to 150 mbps on wifi on several devices.
. I'm going to return it back, I wasted enough time on this BS.
Factory resetting, rebooting, crap support, such a waste of my time.
I've had this exact problem. After a few days the Wi-Fi speed drops to an extremely low speed and will stay that way until I reboot the system. Netgear replaced all the devices and the new devices had the same problem. The only way I solved it was by putting a smart plug on the router, and briefly turning the system off automatically every night at about 4 AM.
