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RBK50 Orbi AC3000: Two Smart TV's won't make LAN Connections
Both my LG and Sony TV's will not recognize the LAN connection. Two seperate manufacturers, it must be a setting within the Orbi Router.
Support has been nothing short of maddening. They just tell me to call LG and Sony.
My wife's computer LAN connection works. Wifi works.
TV's were working fine for years. But I just set up the Orbi and my TV's just don't recognize there there's a connection.
It must be some kind of setting issue.
Any suggestions is appreciated. Love the WiFi Orbi offers but I paid good money for LAN connection.
Thanks.
Glad you found the problem. Was wondering.
Mark your thread and solved so others will know.
Enjoy. :smileywink:
petersuarez wrote:
Thanks for your reply but my issue was resolved.
Faulty cables was the issue.
All good now. The Orbi's solid.
32 Replies
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?Be sure the FW on the TVs are up to date.
Test different LAN cables and LAN ports to be sure.
Besure the TVs are set for auto obtain network addressing and not set for static IPs.
IF the PC LAN works and the TVs don't, possible issue with TVs or cableing.
I had an similar issue. Not saying this is the same but I had to manually go in and force the tv to change to lan before it'd work. It isn't like a computer and automatically work when hooked to a lan cable. Might be something to check if you haven't.
- Both TV’s don’t recognize any kind of LAN connection. LG doesn’t offer any kind of manual set up. I’ve tried with the Sony but it just doesn’t see any connection.
What iPhone curious is that I get one IP address that’s listed when the TV is connected to the wireless network. But if I run what’s my IP on my phone or my computer and that is hard connected I get a different IP address.
Hello and thanks for your reply.
I've got a Spectrum Modem, Model E31T2V1
I ran an update on my LG TV and it came back that it was updated.
Cables are all solid.
I've looked like crazy on the LG and I simply can't find where to set Auto Obtain Network Address. I've been inside out of the Network Set up and I just don't see that setting.
UGH!
petersuarez wrote:
Hello and thanks for your reply.
I've got a Spectrum Modem, Model E31T2V1
I ran an update on my LG TV and it came back that it was updated.
Cables are all solid.
I've looked like crazy on the LG and I simply can't find where to set Auto Obtain Network Address. I've been inside out of the Network Set up and I just don't see that setting.
UGH!
This is from the LG website for LgOS
https://www.lg.com/uk/support/solutions/tv/smart-tv/connecting-to-internet
Did you try this?
What as the Mfr and model of the prior router?
The manufacturer of the original router Sagemcom.
Attached is a picture.
I actually was on the phone with Spectrum and they adjusted the setting to 'Bridge' for the modem.
I reset to factory setting on the LG and that didn't work.
Ok I was curious what you had. Thats a modem router combo.
Adjusting the modem you have not will not make any differences. I presume the proble is between the RBR lan ports and the TV lan ports.
You can try this then, get a inexpensive LAN swtich and see if this helps.
Only other way to see if it's the TVs or the RBR would be to put in a different router in place of the RBR temporarily and see if the TVs get an IP address. If they do off a different router, then there is something wrong with the Orbi or some kind of incompatibility issue. You could try another Orbi system and see as another suggestion.
