Your firmware website page shows a hotfix for ORbi RBR20 Firmware RBR20-V2.3.5.26.Downloaded both new Satellite and Router Firmware (RBS20-V2.3.5.36 & RBR20-V2.3.5.36) and attempted to install Manuallythrough the web browser with the "Satellite" first since Automatic Download does not show a update function for either Router or Satellite and the firmware was rejected, saying wrong version. Why is your firmware update not working?

I was having the same problem, but was able to upgrade the satellites to RBS20 2.3.5.36.Instead of trying to upgrade through the router ip address (192.168.1.1 in my case), find out the IP address of the satellite. This can be seen if you go into the router advanced settings > Administration > Attached devices. Then login in to the ip address of the satellite (192.168.1.8 and 192.168.1.9 in my case) and run the firmware upgrade there. That worked for me, while it failed saying incorrect firmware trying to do it through the router ip.

Thanks. I finally did get the Satellite to update but then, when I went to update the Router to Firmware .36.... Router would not show on the list, only the Satellite.... I even disconnected the Satellite, still no option for Automatic or Manual Router update and this was directly connected with to my laptop with RJ45. With Satellite at FW .36 and Router at FW .26, there was an issue on D/L speed via Orbi Satellite (avg 30Mbps from around 240Mbps)... so finally, I just decided too much trouble for a FW update that's showing on Netgear Website but not on my Router/Satellite and flashed Satellite back to FW .26. IF the Router/Satellite does not want to automatically update the FW, I guess I will just leave it and not attempt to Manually update it. I think my next Mesh Router is going to be another brand. Very Frustrating to see a FW update online and read a majority of NG routers with a new hacking flaw but only 90Day support (6months since purchase) and unable to get answers from NG. Thanks for your help though!

NG has emailed there's an update yet the APP/Website still does not push as needed.SO what's your solution now? Retired_Member wrote:FURRYe38 wrote:Hopefully next full release of FW will work better for you. Be sure if something does come out, update the RBS first then the RBR lastly. Good Luck. Better solution....stop manual updating. Allow NG to push the updates as needed. Your system will thank you.

Hmmm, NOTHING? I think it's best to ignore your advice. Based on the email received below, I don't think you really have any valid solution to offer. Thanks, but no reply is needed.---We've Enhanced Your Product's Security.Please Update to the Latest Firmware.Your products have the following updates available:RBR20Learn how to update hereLatest firmware version: v2.3.5.36Retired_Member wrote:echo92626 wrote: NG has emailed there's an update yet the APP/Website still does not push as needed.SO what's your solution now? NOTHING IF your system is working, leave it alone. NG pushes critical updates with NO action required by the user.

Did you unzip the file after you downloaded it?

RBR20 Firmware HotFix Update not working

21 Replies

Jetdrive
Luminary
Mar 07, 2020
Did you unzip the file after you downloaded it?
- echo92626
  Star
  Mar 07, 2020
  Yes I did, used the image file of the root of C:
FURRYe38
Guru
Mar 07, 2020
What FW version do you have loaded currently?

Try a different browser. IE11 or Firefox.

Be sure to upack the .zip file to reveal the actual FW files to be used as suggested....
echo92626 wrote:
Your firmware website page shows a hotfix for ORbi RBR20 Firmware RBR20-V2.3.5.26.
Downloaded both new Satellite and Router Firmware (RBS20-V2.3.5.36 & RBR20-V2.3.5.36) and attempted to install Manually
through the web browser with the "Satellite" first since Automatic Download does not show a update function for either Router or Satellite and the firmware was rejected, saying wrong version.

Why is your firmware update not working?
- echo92626
  Star
  Mar 07, 2020
  current FW: RBR20-V2.3.5.26
  - FURRYe38
    Guru
    Mar 07, 2020
    Try a different browser?
RandyC69
Initiate
Mar 12, 2020
I was having the same problem, but was able to upgrade the satellites to RBS20 2.3.5.36.
Instead of trying to upgrade through the router ip address (192.168.1.1 in my case), find out the IP address of the satellite. This can be seen if you go into the router advanced settings > Administration > Attached devices. Then login in to the ip address of the satellite (192.168.1.8 and 192.168.1.9 in my case) and run the firmware upgrade there. That worked for me, while it failed saying incorrect firmware trying to do it through the router ip.

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RBR20 Firmware HotFix Update not working