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Forum Discussion
Solved
RBR20 quit working today
No idea where to find things like model version, firmware. Windows 10. Chrome Browser.
Suddenly tonight many websites, including Netgear websites, give 404/401/ secruity errors. can't even access the ORBI, it won't accept my password or security questions.
Reconnected using my old router. Everything works fine.
Submitted a ticket 1-1/2 hours ago - no response yet. Looked online, found the advice to do a factory reset. that doesn't work - same problems.
I have only had this a month. If this is what I can expect I want my money back - I will get Google Wifi.
It seems to be running and stable.
Since the phone app doesn't work when the Orbi doesn't work and online support is useless I suppose that you are just on your own.
It's really annoying that factory reset failed to work several times then suddenly worked. One more failure form this setup and I'll try to get my money back.
Thanks guys.
14 Replies
No responce to my support ticket in over 2 hours - after I spent an hour and a half trying to fix this from the "community" advice of factory reset.
Apparently they don't have a fix, or don't give a **bleep**.
Seems to be a duplicate of this one:
**bleep** orbi and Netgear - NETGEAR Communities
Provide a coherent explanation of what is going on and someone might be able to help.
Windows 10, Chrome or IE.
Try to go to websites - get either a 401 or 404 error with Chrome on most websites - a few open.The Netgear websites won't open with a "privacy error".
IE won't open - "privacy error".
Change to my old Netgear router - everything works fine.
Did the "factory "reset" through the detailed procedure in Technical Support - no improvement.
Netgear Support responded after 10:30 last night - told me try a different browser, try a different device, then gave the same instructions for a factory reset.
Tried again after work tonight - same result. We will see how long the so called "support" takes to respond.
I have the AC2200 system with the RBR20 router base and the RBK30 satellite running V2.3.1.44 firmware. I purchased this bundle from Best Buy Aug of '18. I have absolutely loved this system....up until last week that is. All of a sudden our internet abrubtly stopped working with absolutely no warning or apparent reason. I was not able to diagnose the problem from the app because I kept receiving an error message saying I was not connected to the "Orbi network". After many hours of incredibly frustrating troubleshooting (trying to find something on the Orbi/NG support website which is a complete joke. I'm not paying a monthly or annual fee for support) to the point I was about ready to throw the whole thing in the trash and switching to my second option of the Linksys Velop mesh system I finally determined that I just needed to factory reset it and set it up as a new again. Well that worked....for 4 days at which point I came home yesterday to discover the same exact scenario had happened again! ARE YOU FREAKIN KIDDING ME!!!!! So once again I did a factory reset and started the whole process over again. I am a project manager at a custom software development company and I had our senior SysOps guy look at it and he didn't have any clue as to the cause either. He did tell me that anything NG outside of their NightHawk series is nothing more than a glorified paper weight. I'll give it another chance and if it happens again then I'll go all "Office Space" on the Orbi with a baseball bat and switch to Linksys who offers far superior support and it's free! What a novel idea when spending $250 for a home mesh system. NG - the clock is ticking!
I would download the v44 file for the RBR, manually re-load, factory reset and then setup from scratch. Once setup, do a backup of the router config to file. Once this is done, either do a reboot or pull the power cable from the RBR for 30 seconds then back in. Does the configuration persist thru the power cycle or reboot?
Newestskeens03 wrote:
I have the AC2200 system with the RBR20 router base and the RBK30 satellite running V2.3.1.44 firmware. I purchased this bundle from Best Buy Aug of '18. I have absolutely loved this system....up until last week that is. All of a sudden our internet abrubtly stopped working with absolutely no warning or apparent reason. I was not able to diagnose the problem from the app because I kept receiving an error message saying I was not connected to the "Orbi network". After many hours of incredibly frustrating troubleshooting (trying to find something on the Orbi/NG support website which is a complete joke. I'm not paying a monthly or annual fee for support) to the point I was about ready to throw the whole thing in the trash and switching to my second option of the Linksys Velop mesh system I finally determined that I just needed to factory reset it and set it up as a new again. Well that worked....for 4 days at which point I came home yesterday to discover the same exact scenario had happened again! ARE YOU FREAKIN KIDDING ME!!!!! So once again I did a factory reset and started the whole process over again. I am a project manager at a custom software development company and I had our senior SysOps guy look at it and he didn't have any clue as to the cause either. He did tell me that anything NG outside of their NightHawk series is nothing more than a glorified paper weight. I'll give it another chance and if it happens again then I'll go all "Office Space" on the Orbi with a baseball bat and switch to Linksys who offers far superior support and it's free! What a novel idea when spending $250 for a home mesh system. NG - the clock is ticking!
It seems to be running and stable.
Since the phone app doesn't work when the Orbi doesn't work and online support is useless I suppose that you are just on your own.
It's really annoying that factory reset failed to work several times then suddenly worked. One more failure form this setup and I'll try to get my money back.
Thanks guys.
Where were you doing the reset from? The web page or back button? I always use the web page to do the reset.
Sometimes help from others in a forum can be more beneficial than phone support.
Good Luck.
I would recommend a refund. I can do this, but given that it is 8 monnths after it will be more complicated. But I am determinedly angry and NG are of zero assistance:
