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RBR20 with Skype and Facetime
RBR20 with 2 satellites. Motorola surfboard sb6121 modem. Since I got Orbi, Skype and Facetime don't work. I've tried my Windows based pc (which is wired), my wireless mac laptop, my iPad. People can see my video on both platforms, but audio is mostly gone - cuts in occasionally. I've checked settings on all devices, they are fine and work normally on other applications. Talked to my ISP and Motorola, they say it isn't them. My internet speeds are fine, download 136.25, upload 21.5. The modem is basic and doesn't have advanced config settings. They're saying it has to be the router. Is there a setting on the Orbi that I don't know about that might be affecting this?
Here's an image of what my ports are now. Not sure what I started with and it doesn't list here what is for FaceTime. He worked so quickly that I didn't copy down everything that he changed. Service type is set to port triggering.
He also put me back on daisy chain because of the layout of my house and the stone interior walls. Interestingly, the far satellite currently shows good signal although the closer one shows poor. Both are working fine for my needs though.
38 Replies
Do you know if your ISP supports IPv6? If not then please make sure to disable IPv6 in Orbi. If yes then you need to get the correct IPv6 information (fromyour ISP) in iPv6 settings in Orbi.
Hi Ekhalil,
Thanks for the reply. No, my ISP does not support IPv6. I show it disabled on my Orbi dashboard. Any other ideas?
blacknatty wrote:
Hi Ekhalil,
Thanks for the reply. No, my ISP does not support IPv6. I show it disabled on my Orbi dashboard. Any other ideas?
- Do you use wired or wireless backhaul?
- Do you the same issue if attached to the router as when attached to one of the satellites? Wired as well as wireless?
- Is Daisy Chain enabled or disabled (in advanced wireless settings)? If you're not using daisy chain configuration then please disable it.
- Please make sure that WMM and MU-MIMO are enabled (in advanced wireless settings),
I would do this, file a support ticket here:
https://www.netgear.com/mynetgear/registration/login.aspx
Once you get in contact the NG support and reference this thread, I would ask them, if they cant' get this working for you, if they might have a beta they can directly pass to you to see if that might help your situation for your model Orbi. Hopefully a forum moderator can help effect this as well.
blacknatty wrote:
RBR20 with 2 satellites. Motorola surfboard sb6121 modem. Since I got Orbi, Skype and Facetime don't work. I've tried my Windows based pc (which is wired), my wireless mac laptop, my iPad. People can see my video on both platforms, but audio is mostly gone - cuts in occasionally. I've checked settings on all devices, they are fine and work normally on other applications. Talked to my ISP and Motorola, they say it isn't them. My internet speeds are fine, download 136.25, upload 21.5. The modem is basic and doesn't have advanced config settings. They're saying it has to be the router. Is there a setting on the Orbi that I don't know about that might be affecting this?
OK, as I see it I would need to purchase a support plan at this stage? I'm way past my covered support date. Or am I missing something?
I would make contact with Blanca_O as see what is available and can be done.
blacknatty wrote:
OK, as I see it I would need to purchase a support plan at this stage? I'm way past my covered support date. Or am I missing something?
