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RBR50 After Firmware Update, Admin Login Credentials Don't Work
Hello!
I purchased and installed my Orbi system last May 2020.
I am technically proficient and had no issues setting the router up with my two satellites and after spending some time tweaking the settings exactly to my preferences, was mostly very satisfied with the setup.
However, today I initiated a firmware update from within the admin interface and after the update, it no longer recognizes the admin login information I've been using since I set it up almost 10 months ago. In fact, it was the very login I used to login to update the firmware this morning.
It also does not recognise the defaul login an Orbi router has when one first purchases the router, username: admin password: password.
The router prompts me to enter my security question answers in order to reset my password, but then tells me my answers are incorrect. They aren't. I had stored them. Also, since they were names of my family, I could hardly get them wrong, even if I hadn't stored them.
Can anybody please help. I don't want to have to reset, as I had quite a few custom settings and wasn't prepared to do that again today.
Thank you and kind regards,
Barbara
OcarinaMaker wrote:However, today I initiated a firmware update from within the admin interface and after the update, it no longer recognizes the admin login information I've been using since I set it up almost 10 months ago. In fact, it was the very login I used to login to update the firmware this morning.
It also does not recognise the defaul login an Orbi router has when one first purchases the router, username: admin password: password.
The router prompts me to enter my security question answers in order to reset my password, but then tells me my answers are incorrect. They aren't. I had stored them. Also, since they were names of my family, I could hardly get them wrong, even if I hadn't stored them.
What a disappointment. Sorry this happened to you.
The short answer is: You're screwed and have to do a Factory Reset and reconfigure the Orbi.
https://www.youtube.com/watch?v=cMw4ePACgc4
Factory Reset is what sets the Orbi credentials to "admin" and "password".
Before making any 'serious' changes to the Orbi configuration, I now "Save" the configuration to my PC before the changes and after them. Doing a factory reset is vastly less work if the entire configuration can be loaded with one click. Saved me two hours when I wrecked the web interface using telnet and had to reset.
Password Recovery has failed for me (once) and worked for me (once). I never did figure out what caused the failure.
27 Replies
Let us know if this helps:
https://kb.netgear.com/31016/How-do-I-recover-my-Orbi-admin-password
Hi and thanks for responding.
No, it doesn't help, because not only does the interface think my login credentials are wrong, but it also says my security question answers are incorrect. They aren't. They are absolutely correct, but it says they they aren't.
Thus it will not let me reset the login.
I fear the only fix will end up being a hard reset of the router to factory, which I hope to not have to do.
After Firmware Update....?
which one?
The latest one. Sorry, I can't get into the admin interface to verify it now, but when I initiated the update, I think it stated that the one available was 1.7xxxxx... I didn't know I was not going to be able to access my admin interface after I updated the firmware, so I didn't think to note the newest firmware version for my router.
after you verify and it is V2.7.2.104 you may want to roll it back. Lots of problems with V2.7.2.104
otherwise see if these works for the password:
https://kb.netgear.com/31016/How-do-I-recover-my-Orbi-admin-password
OcarinaMaker wrote:However, today I initiated a firmware update from within the admin interface and after the update, it no longer recognizes the admin login information I've been using since I set it up almost 10 months ago. In fact, it was the very login I used to login to update the firmware this morning.
It also does not recognise the defaul login an Orbi router has when one first purchases the router, username: admin password: password.
The router prompts me to enter my security question answers in order to reset my password, but then tells me my answers are incorrect. They aren't. I had stored them. Also, since they were names of my family, I could hardly get them wrong, even if I hadn't stored them.
What a disappointment. Sorry this happened to you.
The short answer is: You're screwed and have to do a Factory Reset and reconfigure the Orbi.
https://www.youtube.com/watch?v=cMw4ePACgc4
Factory Reset is what sets the Orbi credentials to "admin" and "password".
Before making any 'serious' changes to the Orbi configuration, I now "Save" the configuration to my PC before the changes and after them. Doing a factory reset is vastly less work if the entire configuration can be loaded with one click. Saved me two hours when I wrecked the web interface using telnet and had to reset.
Password Recovery has failed for me (once) and worked for me (once). I never did figure out what caused the failure.
and don't forget to check your firmware. it's for the best.
cheers
Thank you for your reply. Though it was not what I hoped to hear, it is what I feared would be true.
I actually thought I had saved the settings, but I can't find the back up now.
Can you tell me what the file extension would be in the name of a Netgear router backup settings file?
OcarinaMaker wrote:Thank you for your reply. Though it was not what I hoped to hear, it is what I feared would be true.
I actually thought I had saved the settings, but I can't find the back up now.
Can you tell me what the file extension would be in the name of a Netgear router backup settings file?
maybe this will help
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
