NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBR50 Can't check for firmware updates
My RBR50 no longer seems to be able to check for firmware updates and says "Service Unreachable":
Any ideas on how to fix this?
25 Replies
Alas, "in-line" images inserted with the Photos icon are not visible until approved by a forum moderator.
Images attached to a post using the "Browse" button in the lower left are available immediately.
What modem/gateway are you connected to?
Standard Xfinity Xfi supplied cable modem ... (with its WiFi access point functionality turned off). That seems to be working just fine for everything else.
Turning off the wifi doesn't turn off the router functions of the xfinity equipment. It puts you in a double nat.
What is Double NAT? | Answer | NETGEAR Support
it can cause issues.
How to fix issues with Double NAT | Answer | NETGEAR Support
how are you checking...pc login or app?
pbarham wrote:
vajim wrote:how are you checking...pc login or app?
Same with both. The screenshot was from the web admin interface.
If I use the iPhone app it says "checkig for update - this may take 5 minutes" and then tells me that checking for updates failed.
perhaps reboot all...modem, router, router, sats....and see if that helps
This would be a configuration your modem or ISP services not allowing Orbi to check it's FW update services.
I can check with mine and get thru just fine and works for me. My RBR is double NAT'd as well:
pbarham wrote:My RBR50 no longer seems to be able to check for firmware updates and says "Service Unreachable":
Any ideas on how to fix this?
FURRYe38 wrote:This would be a configuration your modem or ISP services not allowing Orbi to check it's FW update services.
I can check with mine and get thru just fine and works for me. My RBR is double NAT'd as well:
I called COX and they said no way on their end..nice try
What does that mean when you say?..."I can check with mine and get thru just fine and works for me.."
