Hi. I'm new to this forum. I purchased an RBR50 with one satellite last September (2018). I've had no problems until about 6 days ago. I use Spectrum internet service. Until a few days ago i was using a CISCO DPC3208 modem. I started getting spotty service - service was dropping and then coming back. I called Spectrum and they did a speed test which showed the service was fine. They suggested it was a problem with the router. I updated my ORBI firmware to V60 from V44. This did not help. They recommended upgrading my modem to see if it helped with the service. The new modem is a Hitron Technologies E31N2V1. I still have the same problems. They did another speed test and said the service looks fine coming into their modem. I am at a complete loss. Any assistance would be invaluable. Thank you. Jeff

Wow I’m not alone! I’ve been having the EXACT same problem! Everything was fine till the last 5 or 6 days. I had spectrum tech came out to test the line, modem, and router and it’s definitely the router. He tested with one of their spectrum router and it was fine. I called netgear support 4 times but I think all the tech that was troubleshooting wasn’t very knowledgeable. I’m still having the same issue and can not use the WiFi more than 5-10 mins. Have to refresh the page at least 3 times to get it to load. All issues are on all devices

Could you describe how you detect service being spotty? How frequently does this occur? (several times an hour? twice a day? etc.)

I have service but it frequently takes much longer to load pages and, most importantly, the service drops entirely. This happens frequently - it just happened while i was typing this reply. I can't be on the internet for more than 5-10 minutes without slow or dropped service.

Thanks. So, this is a desktop computer (laptop? tablet? phone?) connected to the Orbi how (wired? WiFi?) So, service drops "while you are typing", but how do you know? Does the WiFi icon suddenly get an exclamation point in it indicating "no internet"? Do you use Microsoft Outlook and see the message "Unable to connect to server"? For example, if it happens to a wired desktop every 5-10 minutes, my first step would be to unplug the Orbi, wire the desktop directly to the Hitron, (restart the Hitron), and uset the desktop as before. You mention Cisco and Hitron and then Spectrum says "their modem" is OK. There is not another device in addition to the Hitron is there?

You may not be alone. There is at least one thread on Spectrum mentioning connection issues with this modem: https://forums.timewarnercable.com/t5/Connectivity/Router-periodically-disconnects-from-Hitron-E31N2V1/td-p/159468 I, also, have this modem from Spectrum and have no issues. What I found interesting in that thread were the comments about radio frequency interference, grounding, etc. etc.

RBR50 Connectivity Problems | NETGEAR Communities

16 Replies

CrimpOn
Guru - Experienced User
May 18, 2019
Could you describe how you detect service being spotty? How frequently does this occur? (several times an hour? twice a day? etc.)
- jprotzel
  Aspirant
  May 18, 2019
  I have service but it frequently takes much longer to load pages and, most importantly, the service drops entirely. This happens frequently - it just happened while i was typing this reply. I can't be on the internet for more than 5-10 minutes without slow or dropped service.
  - CrimpOn
    Guru - Experienced User
    May 19, 2019
    Thanks. So, this is a desktop computer (laptop? tablet? phone?) connected to the Orbi how (wired? WiFi?) So, service drops "while you are typing", but how do you know? Does the WiFi icon suddenly get an exclamation point in it indicating "no internet"? Do you use Microsoft Outlook and see the message "Unable to connect to server"?
    
    For example, if it happens to a wired desktop every 5-10 minutes, my first step would be to unplug the Orbi, wire the desktop directly to the Hitron, (restart the Hitron), and uset the desktop as before.
    
    You mention Cisco and Hitron and then Spectrum says "their modem" is OK. There is not another device in addition to the Hitron is there?
CrimpOn
Guru - Experienced User
May 19, 2019
Intermittant problems are really tough to diagnose, which is why it seems important to identify whether it is the Orbi or "something else" that is causing the problem. The awkward part of all this is totally disrupting the entire family during the investigation. For example, I always keep my old WiFi router when I purchase a new one so that I can swap it back in and see what happens. (Not great if the Orbi has allowed more devices to be connected from farther away.) If another WiFi router has the same issue, then it's not the Orbi. If it doesn't, "aha". That's why I suggest connecting directly to the modem for an hour. If that works perfectly, then it's not Spectrum.
- jprotzel
  Aspirant
  May 19, 2019
  I did a factory reset and the problem persists. I'll try to connect with an ethernet cable directly to a laptop. I'm very frustrated at this point.
  - FURRYe38
    Guru - Experienced User
    May 20, 2019
    Be sure to power OFF the ISP modem for 1 minuted while you factory reset the Orbi. Then power ON the modem and let it sync.
    
    I would swap out LAN cable between the ISP modem and orbi as well. CAT6 is recommended. Shortest length possible.
    
    jprotzel wrote:
    
    I did a factory reset and the problem persists. I'll try to connect with an ethernet cable directly to a laptop. I'm very frustrated at this point.

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RBR50 Connectivity Problems