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wegunterjr's avatar
wegunterjr
Guide
Dec 10, 2019

rbr50 rebooting FW 2.3.5.0

Not sure what is going on, but cannot keep connected for longer than about 30 minutes and then the orbi reboots or something.
I have performed a factory reset.
It is connected directly to my fiber conection and there is nothing in between..

 

Thoughts?

10 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 10, 2019

    What Firmware is currently loaded? Please confirm version...
    What is the Mfr and model# of the ISP modem the NG router is connected too?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

     

    • wegunterjr's avatar
      wegunterjr
      Guide
      Dec 10, 2019

      I put the version in the title of the issue. 

      I am not sure about the 

      I have tried 1,6,11.

      Distance between satellites is less than 30', but not turned on right now.

      I am just using the router for now, and no satellites.

      Hardware Version   RBR50
       
      Firmware Version   V2.3.5.30
       
      GUI Language Version   V1.0.0.360
       
      Operation Mode   Router

       

      What would cause the reboot?

       

      Walter

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Dec 10, 2019
    wegunterjr wrote:

    Not sure what is going on, but cannot keep connected for longer than about 30 minutes and then the orbi reboots or something.
    I have performed a factory reset.
    It is connected directly to my fiber conection and there is nothing in between..

    If this Orbi was purchased within the last 90 days, it comes with "complimentary support" where you can talk to a Netgear person on the phone.

     

    If it is more than 90 days old, did it EVER work correctly?

     

    Just as a favor, could you please use the Orbe web interface, navigate to the Advanced Tab, and click on the "Connection Status" under Internet Port.  What do you see for:

    • Lease Obtained
    • Lease Expires

    Thanks

    • wegunterjr's avatar
      wegunterjr
      Guide
      Dec 10, 2019

      It has worked awesome for over a year, but just moved into a new home (both have fiber).

       

      Lease Obtained0 Days, 23 Hours, 0 Minutes
      Lease Expires

      0 Days, 21 Hours, 22 Minutes

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        Dec 10, 2019

        Thanks for the quick response.  Well... that shoots my theory all to hell.  A 1 day DHCP lease is pretty much "standard".

         

        Can you describe more about what happens and when it happens?