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Forum Discussion
RBR50 Seems like we are hitting max devices
Hi, so recently we ran into an issue where a lot of devices aren't able to get an internet connection but are connected to the internet, but when a device disconnects another one gets a connection. I would understand if we had 200 devices but we have 27
30 Replies
KShivum wrote:
Hi, so recently we ran into an issue where a lot of devices aren't able to get an internet connection but are connected to the internet, but when a device disconnects another one gets a connection. I would understand if we had 200 devices but we have 27Sounds like maybe you are out of available IP addresses.
Check your DHCP settings to make sure you allocated enough IP addresses.
Also check your subnet mask as it also determines how many IP addresses you are allowed to have.
So I changed the Subnet mask to 255.255.0.0 but I can't change the ending IP address past 192.168.1.254, the 1 is locked
KShivum wrote:So I changed the Subnet mask to 255.255.0.0 but I can't change the ending IP address past 192.168.1.254, the 1 is locked
This is not a good idea. Leave the subnet mask at the default (255.255.255.0) until you figure out what the root cause is.
If your DHCP range is big enough, i.e., the starting IP and the ending IP are well-separated then you should have no problem with 27 devices. For example, I have 192.168.1.2 to 192.168.1.200.
We must look elsewhere for why your system is behaving differently from most others. What settings did you change from the default?
Also, we need to know if IP address allocation is the problem or not. Can you use a computer, like Windows and Mac, and reproduce the problem of "aren't able to get an internet connection"? Exactly what happens -- You can't ping the router IP, or you can't visit websites in the browser, etc.?
Also all of the computers are getting IP's but still aren't getting a connection, is that still correct?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Do you have just the RBR or is there a RBS as well. If you only have the RBR, then you maybe running into a bandwidth issue with having that many wifi devices connected to just 1 source. You may need a RBS to help spread and share the load. There are more connections per device then just 1 connection.
KShivum wrote:
Hi, so recently we ran into an issue where a lot of devices aren't able to get an internet connection but are connected to the internet, but when a device disconnects another one gets a connection. I would understand if we had 200 devices but we have 27Oops i see you mentioned a modem and RBS. My bad.
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
Has a power off for 1 minute then back on been performed since last update?
Has a factory reset and setup from scratch been performed since last FW update?Sorry for late reply, but yes I have reset and now I have changed the router orbi with a new one. Internet connection is still dropping
ISP said it wasn't their problem, internet keeps disconnecting now but I can't completely test if the exact same issue is still happening
Detaching all of the satellites seems to keep it stable
Try adding just 1 RBS now.
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
One of them is less than 30 feet, but the other isn't, but we will probably change routers, We've had way too many issues with the Orbi routers and most of my family believes that mesh routers don't work at this point
