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Forum Discussion
PCOPPOLA5373
Apr 11, 2018Follower
RBR50 Speed Test Failing
Can no longer use the ORBI app on my iPhone to condust a speed test. This problem just started within a week. When I try I get: Connection Failed If the problem persists, try rebooting your router. I have rebooted both the cable modem and Orbi Router multiple times, still getting the same error when trying to conduct a speed test.
Any help would be greatly appreciated.
Thank You in advance,
Pete
19 Replies
- FURRYe38Guru - Experienced User
https://community.netgear.com/t5/Orbi/Connection-Failure-on-Speed-Test/m-p/1550252#M28113
CatherineA949 wrote:
I’m having the same issue as several others. The last week my Orbi with 2 routers and one main are connected to my iPhone X. Can’t do a speed test- connection failed try again.. what can fix this?
- daddybo3Aspirant
I am experiencing the same problems with the app speed test. It was working perfectly until I updated to firmware v 2.1.3.4. I have rebooted the router as suggested. I have deleted an reinstalled the app. Nothing seems to work...
- FURRYe38Guru - Experienced User
Have you reverted back to FW that was working?
daddybo3 wrote:I am experiencing the same problems with the app speed test. It was working perfectly until I updated to firmware v 2.1.3.4. I have rebooted the router as suggested. I have deleted an reinstalled the app. Nothing seems to work...
- OrbiDemigodApprentice
This router is such garbage it makes me mad.
- Try it today, many other speed test worked!
- TVmanAspirant
My speed test is repeatedly failing. Re-booted, as suggested. No luck. Would like to have it restored.
- FURRYe38Guru - Experienced User
https://community.netgear.com/t5/Orbi/Connection-Failure-on-Speed-Test/m-p/1550252#M28113
Run any speeds tests with a PC and a browser or the Ookla speedtest.net from a mobile phone until the Orbi app and any onboard router apps are fixed. NG is aware of the issue. This is a service issue with NG.
TVman wrote:My speed test is repeatedly failing. Re-booted, as suggested. No luck. Would like to have it restored.
- My Speed test just worked today after being out for over a month! Anyone else’s working?!! Try it! Thanks! Someone was listening!
- Try it again, several peoples speed test are working now.
- BHHJRTutor
Mine works now too.
- Try your speed test again on the Orbi, several others worked today!