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Forum Discussion
Rbr50
Hi,
I bougth a wifi router rbr50 withbsatelite a couple of weeks ago. And i cant't get my wifi to work properly, i am still connected to my wifi network. But i loose my internet connection occatinally, and it is quite slow. I have tried to change the channels on the router, but it does not help. I have even got my internet supplier to monitor their feed line. So could you plesea help me, if not I have to return the product.
I bougth a wifi router rbr50 withbsatelite a couple of weeks ago. And i cant't get my wifi to work properly, i am still connected to my wifi network. But i loose my internet connection occatinally, and it is quite slow. I have tried to change the channels on the router, but it does not help. I have even got my internet supplier to monitor their feed line. So could you plesea help me, if not I have to return the product.
12 Replies
Hi,
You are not alone, myself and many others are having the same issue with wifi connection. Netgear is aware of this issue and it is working on this now. It has to do with latest firmware update (V1.12.0.18). I noticed today that NETGEAR has removed this firmware update from their download page: https://www.netgear.com/support/download/. That means they are really working on getting this fixed. Also, some people are reporting having problem with Samsung Galaxy S8, Phone will disconnect from ORBI wifi constantly, which that is my case personally, all other devices stay connected with no problem at all.
- Ok, thank you for clearifying.
I am having the problem with iphone 7 and the smart tv(LG), rarely on the laptop.Hello Jostein_jansen
Have you turned on mumimo and beamforming some have said this has fixed the disconnect issues.
DarrenM
- I think my problem is specific to my Samsung Galaxy S8+ too! Please help! Wifi signal drops every few minutes! So frustrating. Thanks.
having the same issue with a rbr50 on galaxy s8 plus. wifi drops all the time, doesn't happen on any other router.
heard if you connect using guest that may help. This is a real problem. anyone know of a fix
Schoeneberger no word on fix from Netgear Engineering yet hopefully fix is coming in Firmware
no joke, if you still can, do yourself a favor and return the Orbi and go with another product.
i'm sure others on this forum would suggest the same. there are just way too many firmware and performance issues with the Orbi.
I have the internet disconnect problem too. And I'm glad, Hector0125, that Netgear's working on another firmware update. FYI, v1.12.0.18 is still available on the download page. Maybe it was removed temporarily when you checked.
Either returning your Obi system (if you've run out of patience), or just waiting for a new update seem to be our only options. It's been over a 40-minute wait each time I've tried to get through to tech support. In one session, the support person had me factory reset (only the router, not the satellite), and the only change she had me make was to the MTU setting, from 1500 to 1450. The Obi interface said I had internet, so I signed off thinking all was now well. Well, I never was able to get on the internet until I changed the MTU back to 1500. So, y'all, don't do that!
ALSO... I opened a support ticket, we had one back-and-forth, and they've been totally unresponsive ever since--more than 10 days. I'm just blowing through my 90 days of tech "support", at this rate.
RBR50/RBS50
only option if youre having issue is to downgrade to 1.11.0.20 - a shame really as when downgraded it performs awesomely! Not everyone is a tech/geek so I'm sure orbi is losing tons of customers (plus even tech geeks have better things to be doing than to worry about....a stable router after paying so much for one!) Dont waste 40 minutes on the phone for support - the downgrade can be done in a few minutes and is not too bad really (see page 5 of this thread - and it's comments: https://community.netgear.com/t5/Orbi/Firmware-V1-12-0-18-Discussion/td-p/1320421)
You might want to check again today......I received an update on my phone today and I decided to connect my phone to ORBI wifi and it has been stable for 2+ hours......still monitoring to make sure it is connected to ORBI and it is....I will UPDATE tomorrow around this time regardless.......I think it has been fixed....fingers crossed......
