Just purchased a RBS50Y to add to my RBK50 sytem. When I try to sync I always end up with a solid magenta light. I've tried moving the satellite closer, futher away, resetting it, powering it on and off, etc. I've tried using the hard sync button on my router as well as trying through iOS and the web portal. Please help!

What FW is currently loaded on the RBR50?What is the Mfr and model# of the ISP modem the NG router is connected too? It's possible that the RBSY has older FW loaded on it and this causes problems with RBRs loaded with newer more recent FW code. Need to get the RBSY updated if possible. https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-Satellite

FW on the router is V2.2.1.210. Sysco DPC3010 is what the current modem is. Going through your link now but given the RBSY has no ethernet port how would I be able to hook into it to force an update?

Ok, I forgot about the RBSY not having a port. Hmmm... I think this maybe something you need to contact NG support about. If you reset the RBSY and trying to sync it while in the same room and it's failing to show a BLUE led status and only PINK, seems that the RBSY isn't getting connected correctly. I know there are two modes the RBSY work in, Orbi and and Orbi Extender Mode. There are two varients of FW for this unit. Blanca_O

Chated with actual tech support and they said the unit is DOA. Guess I'll go back to the dude on eBay I bought it from and see if I can get my money back. It was brand new in box so I figured I would be safe.

Ah, ok. Ya, kind of hard to get things from eBay. Some things are questionable. Iv'e stopped buying some things from eBay. Too many people trying so scam buyers. If you can get your money back, find a unit on Amazon.

RBS50Y not syncing | NETGEAR Communities

13 Replies

FURRYe38
Guru
Feb 20, 2019
What FW is currently loaded on the RBR50?
What is the Mfr and model# of the ISP modem the NG router is connected too?

It's possible that the RBSY has older FW loaded on it and this causes problems with RBRs loaded with newer more recent FW code. Need to get the RBSY updated if possible. https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-Satellite
- ChargerMan426
  Tutor
  Feb 20, 2019
  FW on the router is V2.2.1.210.
  
  Sysco DPC3010 is what the current modem is.
  
  Going through your link now but given the RBSY has no ethernet port how would I be able to hook into it to force an update?
  - FURRYe38
    Guru
    Feb 20, 2019
    Ok, I forgot about the RBSY not having a port. Hmmm...
    
    I think this maybe something you need to contact NG support about.
    
    If you reset the RBSY and trying to sync it while in the same room and it's failing to show a BLUE led status and only PINK, seems that the RBSY isn't getting connected correctly. I know there are two modes the RBSY work in, Orbi and and Orbi Extender Mode. There are two varients of FW for this unit.
    
    Blanca_O
ekhalil
Master
Feb 20, 2019
ChargerMan426 wrote:

Just purchased a RBS50Y to add to my RBK50 sytem. When I try to sync I always end up with a solid magenta light. I've tried moving the satellite closer, futher away, resetting it, powering it on and off, etc. I've tried using the hard sync button on my router as well as trying through iOS and the web portal. Please help!

If you have Daisy Chain enabled then the RBS50Y will try to connect to either the router or the satellite in your existing RBK50.

Please disable Daisy Chain and try the Sync again.
- ChargerMan426
  Tutor
  Feb 20, 2019
  When I chated with techsupport they said the unit is bad and I needed to return it. I currnetly only have the RBR plugged in so the new RBSY only has the RBR to comunicate with.
  - FURRYe38
    Guru
    Feb 20, 2019
    Would be best to return it and if you can get one from Amazon, then that unit should be covered under NG support and warranty.

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RBS50Y not syncing