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farmboy3000's avatar
May 17, 2020
Solved

Routerlogin.net digital certificate expired

I have an RBR40 that is blocking my wife's iphone7 due to an expired security certificate for routerlogin.net.  All other phones work fine.  I updated the Orbi firmware to the latest v2.3.5.32 hoping this would help.  Apparently this has been an issue since August 2nd, 2019!  I see others have had similar issues...when will this get fixed???

 

I spent all day troubleshooting this and finally tracked it down to this netgear issue.  Please tell me what I need to do to get it resolved.

 

 

  • Well, I finally got back to troubleshooting this issue and discovered that her phone was set to "blocked" on the router for some reason.  I changed it to "allow" and it's all good now.  Not sure how it got set to "blocked". It would be nice to get a more descriptive error message to help with troubleshooting.  Thanks for your help all!

13 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    Yes, Netgear's SSL certificate has been a mess since last August.

     

    How is this "blocking" the iPhone?  Can the phone not access the internet?  If you open Safari and enter http://ibm.com, does the web page not open?

    • Correct, the phone cannot connect to the internet using wifi.  Any website it attempts to open results in a "err_ssl_protocol_error", which I was able to trace to the expired security certificate.

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        Is there an option in tiny print somewhere to "ignore the warning, go to the site"?
  • The self-signed certificate for the admin interface (i.e. routerlogin.net) should in no way be impacting browsing to public websites, even if it's expired.

     

    *Every* website is giving you a err_ssl_protocol_error error but only on your wife's iPhone 7?

    • farmboy3000's avatar
      farmboy3000
      Star

      Yes, when using the Safari browser I can trace it down to the expired certificate for routerlogin.net.  

      • Jetdrive's avatar
        Jetdrive
        Luminary

        Does the same thing happen if you use Chrome for IOS?