NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
touch controls not working
Just bought the orbi voice and the touch controls does not ilumminate and does not work i can only raise the volume with alexa. cant control anything.
22 Replies
Was there any solution to the touch controls on the Orbi Voice not working? This one is doing the exact same thing. It was first plugged in out of the box on Tuesday, so it's not a wear and tear issue!
Thanks!
- Touch controls on top of satellite not working for me either after the firmware update. Interestingly they were working when i first turned the unit on but not after the update. Please advise solution to this. Thanks
- I cannot raise the volume on my Orbi
I am having the same issue with my Orbi voice. Top controls stop working and volume cannot be controlled by voice either. Am on latest firmware and router, satellites and internet service are all working fine.
- I spent a lot of hours with netgear support at 3 levels but none of them could help and were not able to fix the issue. I think the wit time to speak to support all 3 was over an hour and then another couple of hours to troubleshoot the problem unsuccessfully. We even downgraded to A couple of previous firmware versions without any luck. I ended up returning and getting another brand mesh router.
My bet is some of these units have some conflict or fault with latest Firmware which makes the top buttons inoperable.After much back and forth and continued troubleshooting with level 3 support I had to send in my unit for a replacement unit -- having to pay the shipping myself mind you. Hopefully the new unit will work but considering this ongoing thread of issues I am not optimistic. The initial unit did have a functioning volume bar on first power up but ever since it never worked. Even on factory reset, which makes me think these are alot of faulty hardwares.
