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Forum Discussion
V2.3.5.30 Upgrade Has Been A Disaster
I have an Orbi router with three satellites all connected with Backhaul status "Good". Our experience has been touch and go with the Orbi with Satellites and device connections dropping intermittently. When it works its great, but working half or even much of the time is not enough. Everyone told me to upgrade the firmware so I finally upgraded each device to the latest firmware V2.3.5.30 (that was a nighmare by itself) and now our internet access has become a disaster. Internet sites are unreachable because https requests receive errors on the www.routerlogin.net certificate - suddenly I get notification that the the certificate expired on Aug 2, 2019 (Really???). I can log on to the Orbi router, but when I try to connect to any of the Satellites via IP Address in the web browser I get the standard "This device is blocked by Access Control in the router" as though I'm blocked in access control. That was the only way I was able to upgrade the Satellites one by one, and now I can't control them at all. Yes I moved them right up next to the router and still no luck. I am so frustrated and disappointed with this garbage. I was willing to spend money to get good coverage, and then more money for an additional satellite for further coverage. Now I have absolutely NOTHING!!!!! Does NETGEAR monitor these forums? My wife is an executive at COSTCO and she is LIVID!!!
25 Replies
ar9 wrote:Everyone told me to upgrade the firmware so I finally upgraded each device to the latest firmware V2.3.5.30 (that was a nighmare by itself) and now our internet access has become a disaster.
...not everyone. You might try to backstep/revert your FW to the previous version. Why (besides THEY told you too) did you upgrade the FW?
After working fine for many months, devices that connected via the satellites were getting invalid certificate errors and couldn't access any https sites. Devices that connected directly to the router were ok. I contacted Netgear and spoke with several people who started with factory resets etc. but eventually "everyone" of them told me to upgrade to the latest firmware and that would fix the problem. It just made it worse in that now even connecting via the router fails, and furthermore I can't access the satellites' web pages which I had used to upgrade them and would use to downgrade them. The actual Orbi router web interface is working and shows all three Satellites connected and servicing devices.
Has a factory reset and setup from scratch been performed since upgrading to v30? I would do this for the RBR. Leave off the RBS for now. Get the RBR setup and re-configrued. Test wtih jsut the RBR with a wired PC and some wireless devices. Check for internet and secure web site access here. IF you can get to this point, then start with 1 RBS and factory reset it. Press the sync button on the back of the RBR and RBS and let it sync. Then check internet connection with a wireless device connected to the RBS.
What is the Mfr and model# of the ISP modem the NG router is connected too?
Try a factory reset and setup from scratch. Sounds like there is a mis-configuration of the system is all that needs to be cleared out.
Be sure you upgraded the RBS first before the RBR when you do a FW update.What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
ar9 wrote:I have an Orbi router with three satellites all connected with Backhaul status "Good". Our experience has been touch and go with the Orbi with Satellites and device connections dropping intermittently. When it works its great, but working half or even much of the time is not enough. Everyone told me to upgrade the firmware so I finally upgraded each device to the latest firmware V2.3.5.30 (that was a nighmare by itself) and now our internet access has become a disaster. Internet sites are unreachable because https requests receive errors on the www.routerlogin.net certificate - suddenly I get notification that the the certificate expired on Aug 2, 2019 (Really???). I can log on to the Orbi router, but when I try to connect to any of the Satellites via IP Address in the web browser I get the standard "This device is blocked by Access Control in the router" as though I'm blocked in access control. That was the only way I was able to upgrade the Satellites one by one, and now I can't control them at all. Yes I moved them right up next to the router and still no luck. I am so frustrated and disappointed with this garbage. I was willing to spend money to get good coverage, and then more money for an additional satellite for further coverage. Now I have absolutely NOTHING!!!!! Does NETGEAR monitor these forums? My wife is an executive at COSTCO and she is LIVID!!!
FURRYe38 wrote:Try a factory reset and setup from scratch. Sounds like there is a mis-configuration of the system is all that needs to be cleared out.
Be sure you upgraded the RBS first before the RBR when you do a FW update.This COULD land him right back where he was
The Orbi is in router mode and is wired to a Verizon Actiontec MI424WR-GEN3I running firmware v40.21.24.
The Orbi and all three Satellites are sitting together on my dining room table all powered on.
The Orbi is wired to the wall (house is wired cat-5).
Take out the RBSs and turn them off for now. Just work with the RBR.
Having them all at the dining room table on ON is problaby causing the wifi signals to become over loaded sitting too close. 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
Your ISP modem also has a built in router:
https://www.actiontec.com/products/wifi-routers-gateways/fiber/bhr-rev-i/
Has this modem been bridged or is it working in Router mode?
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopI would recommend one of the options to help elliviate the connection problems between the ISP modem and Orbi RBR.
Then once the RBR is setup and working well, connect one RBS and get it synced. Once synced, Place the RBS at its remote location. Continue with the rest of the RBSs.
ar9 wrote:I have an Orbi router with three satellites all connected with Backhaul status "Good". Our experience has been touch and go with the Orbi with Satellites and device connections dropping intermittently. When it works its great, but working half or even much of the time is not enough. Everyone told me to upgrade the firmware so I finally upgraded each device to the latest firmware V2.3.5.30 (that was a nighmare by itself) and now our internet access has become a disaster. Internet sites are unreachable because https requests receive errors on the www.routerlogin.net certificate - suddenly I get notification that the the certificate expired on Aug 2, 2019 (Really???). I can log on to the Orbi router, but when I try to connect to any of the Satellites via IP Address in the web browser I get the standard "This device is blocked by Access Control in the router" as though I'm blocked in access control. That was the only way I was able to upgrade the Satellites one by one, and now I can't control them at all. Yes I moved them right up next to the router and still no luck. I am so frustrated and disappointed with this garbage. I was willing to spend money to get good coverage, and then more money for an additional satellite for further coverage. Now I have absolutely NOTHING!!!!! Does NETGEAR monitor these forums? My wife is an executive at COSTCO and she is LIVID!!!
FURRYe38 wrote:Your ISP modem also has a built in router:
This is a reoccuring problem. Since we're dealing with different levels of users, somehow NG needs to figure out how to work/display the setup better. Is there a warning or attention to the type of modem to be used.? Plain language please.
Advice,............ know your current system and then research the Orbi or any other network device you plan to introduce.
My ISP router (Actiontec) is at 10.10.0.1 handing out addresses from 10.10.0.2 through 10.10.0.100 and my Orbi gets static 10.10.0.200.
The Orbi is at 192.168.1.1 handing out it's own addresses including the three Satellites at 192.168.1.5, 192.168.1.6, and 192.168.1.7.
This has worked perfectly for many months. What is wrong with using Orbi for wifi on a different segment and getting WAN from my ISP router?
I see a common theme here, in other posts, and Googling. My symptoms are similar. Satellite repeatedly disconnects and reconnects. It didn't before the v2.3.5.30 upgrade. I didn't upgrade the satellite first, unfortunately, and didn't see anything in the manual suggesting to do so. If that's "the issue," I'm not sure I know how to rectify it. I upgraded because I received an email from Netgear saying this was an important security update and I'm concerned about security, but why I or anyone else updates firmware is irrelevant, so please stop bringing that up. It doesn't help even a little. This is an expensive mesh network solution for home use and a firmware upgrade should work much better.
The any satellite needs to be updated first. NG should be letting users know more about this I agree. Something that should be up front and fore most about. You need to update the RBS before updating the RBR. Keep this in mind for future updates.
What you need to do is factory reset the RBS. Wire connect a PC to the 1st satellite. Already have the most current RBS FW version files downloaded on to this PC.
When the satellite are reset, wait about 5 minute. The PC will get a IP address from the satellite. I believe the IP address of the satellite will be 192.168.1.250. You can look at the network status connection properties to see what the GATEWAY IP address is to verify. Use this IP address in a web browser to log in to the satellites web page. Use the satellites web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellite to the RBR. You should be good here.
RipInGlendale wrote:I see a common theme here, in other posts, and Googling. My symptoms are similar. Satellite repeatedly disconnects and reconnects. It didn't before the v2.3.5.30 upgrade. I didn't upgrade the satellite first, unfortunately, and didn't see anything in the manual suggesting to do so. If that's "the issue," I'm not sure I know how to rectify it. I upgraded because I received an email from Netgear saying this was an important security update and I'm concerned about security, but why I or anyone else updates firmware is irrelevant, so please stop bringing that up. It doesn't help even a little. This is an expensive mesh network solution for home use and a firmware upgrade should work much better.
- Wasn’t able to connect strictly to the satellite via Ethernet...maybe because I had setup as AP? But resetting both router and satellite, setting everything back up in router mode and then switching back to AP seems to be working so far. Connected my laptop to the satellite via Ethernet again and ran Net Uptime Monitor for three hours and it logged no failures. Still a pretty unsettling experience.
So where you able to update the FW on the RBS?
RipInGlendale wrote:
Wasn’t able to connect strictly to the satellite via Ethernet...maybe because I had setup as AP? But resetting both router and satellite, setting everything back up in router mode and then switching back to AP seems to be working so far. Connected my laptop to the satellite via Ethernet again and ran Net Uptime Monitor for three hours and it logged no failures. Still a pretty unsettling experience.
