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Forum Discussion
What's with the satellites showing "Good" connection but not functional?
My satellites show up as connected with "Good" wireless backhaul status in the router's web interface, (run off a Mac connected via Ethernet to the router). Ring lights are off on the satellites. All are on ver 2.7.5.4.
However, any device connected to the satellites don't have internet connectivity. The satellites' web interface is not reachable from the above computer (connected to the router). The satellites' IP address isn't pingable either. Powering the satellite off and back on results in the same thing: Good backhaul status but not working.
I end up powering off the satellites just to get some functionality back to my devices.. but it should not be this way.
Any idea why the satellites are shown as functional by the router but basically dysfunctional?
Thx.
Aloke
7 Replies
Correction: The ring light on the satellite is red (no connection). The backhaul (5G) is still Good in the router web interface.
The satellite is not pingable or reachable via its IP address.
Hello alokeprasad,
I understand that devices that are connected to your satellites are not able to connect to your Orbi network. To resolve this please bring your satellite closer to your Orbi satellites then do a factory reset. After completing the factory reset, resync your Orbi satellites to your Orbi router then place the satellites in at their desired locations.
Please navigate to the link below for instructions on how to successfully reset your Orbi satellites and resync them to your Orbi router:
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
Please navigate to the knowledge article below for the recommend placement locations for your Orbi router and satellites:
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite?article=31029
Best,
Kevin
Community TeamAll activities are using Chrome on a computer connected to the router via Ethernet.
I removed all satellites from the router.
I brought the satellite to the same room as the router. I reset teh satellite (pin in the pinhole till amber power LED flashes.)
I re-paired the router and the satellite using the buttons on each.
No dice. I get a solid magenta on the satellite.
When this happened a few weeks back, I attached the satellite to the router with Ethernet (wired backhaul), paired the two, switched to 5G backhaul and moved the satellite to its destination location. That worked for a few weeks.I'll try that tomorrow.
alokeprasad wrote:
Correction: The ring light on the satellite is red (no connection). The backhaul (5G) is still Good in the router web interface.
The satellite is not pingable or reachable via its IP address.
This information appears to be inconsistent. (Either one is true or the other, but not both.) Sometimes the Orbi web interface takes a while to update. If it continues to report a "Good" connection with the satellite, but the satellite shows the magenta LED (sort of 'red') and devices cannot function, then a Factory Reset is the "last recourse".
Sorry for the confusion.
The router is working and has always worked. My computer is connected to the router using Ethernet. I access the router and satellites using their web interface in Chrome. That is when things are normal.
The current situation is:That router web interface shows the satellite with "good" 5G backhaul at 192.168.1.256.
However, the satellite is not reachable through ping, or http://192.168.1.256/.
The satellite also has a solid magenta ring light. The satellite accepts WiFi connections from nearby devices but those devices don't have internet connectivity.
Power-cycling the satellite does not fix the issue. It flashes white (trying to connect to router) and then goes solid magenta.I'll factory-reset the satellites.
This has happened before. Either some hardware is getting flaky.. or the current firmware has some bug.
