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Forum Discussion
WiFi dropping (LAN is fine)
Hi all,
I purchased this system in November to resolve WiFi signal at the back of the house. I have absolutely fantastic signal now but unfortunately within the past 2 months I’ve been having sporadic WiFi dropouts (devices are still connected to the Orbi but they say no internet). Computers connected via LAN to the ORBI router are fine, it just seems to be WiFi connected devices. WiFi service normally resumes after 10mins.
At one point I turned on my Virgin hub’s WiFi to test and devices were connecting fine to this, it was just the Orbi have problems.
Google chrome immediately says DNS resolving issues so it could be a hint at something.
I’ve disabled daisy chaining, MIMO, WMM, lowered WiFi transmit power to 75%, set Primary DNS to 8.8.8.8, set 2.4Ghz to channel 7 and I’m still getting the same problem.
After looking through some other threads I’ll include some commonly asked for info:
What Firmware is currently loaded? 2.3.1.48
What is the Mfr and model# of the ISP modem the NG router is connected too? Virgin Media Hub 3.0 VMDG505/TG2492LG-VM
What is the size of your home? Sq Ft? 1093
What is the distance between the router and satellite(s)? 1 ceiling and 15ft between router and satellite 1 and then 25ft between satellite 1 and 2. Devices connected to Sat 2 have max WiFi signal on indicators.
What channels are you using? Channel 7 for 2.4Ghz and 36 for 5Ghz.
Any Wifi Neighbors near by? If so, how many? My phone detects 3 Sky boxes nearby.
Any ideas on what else I could do to try get around this? As I type, the connection has been stable for 2 hours but it’s random as to when it decides to act up.
Many thanks
I purchased this system in November to resolve WiFi signal at the back of the house. I have absolutely fantastic signal now but unfortunately within the past 2 months I’ve been having sporadic WiFi dropouts (devices are still connected to the Orbi but they say no internet). Computers connected via LAN to the ORBI router are fine, it just seems to be WiFi connected devices. WiFi service normally resumes after 10mins.
At one point I turned on my Virgin hub’s WiFi to test and devices were connecting fine to this, it was just the Orbi have problems.
Google chrome immediately says DNS resolving issues so it could be a hint at something.
I’ve disabled daisy chaining, MIMO, WMM, lowered WiFi transmit power to 75%, set Primary DNS to 8.8.8.8, set 2.4Ghz to channel 7 and I’m still getting the same problem.
After looking through some other threads I’ll include some commonly asked for info:
What Firmware is currently loaded? 2.3.1.48
What is the Mfr and model# of the ISP modem the NG router is connected too? Virgin Media Hub 3.0 VMDG505/TG2492LG-VM
What is the size of your home? Sq Ft? 1093
What is the distance between the router and satellite(s)? 1 ceiling and 15ft between router and satellite 1 and then 25ft between satellite 1 and 2. Devices connected to Sat 2 have max WiFi signal on indicators.
What channels are you using? Channel 7 for 2.4Ghz and 36 for 5Ghz.
Any Wifi Neighbors near by? If so, how many? My phone detects 3 Sky boxes nearby.
Any ideas on what else I could do to try get around this? As I type, the connection has been stable for 2 hours but it’s random as to when it decides to act up.
Many thanks
45 Replies
Lyenyo wrote:
I’ve been having sporadic WiFi dropouts (devices are still connected to the Orbi but they say no internet). Computers connected via LAN to the ORBI router are fine, it just seems to be WiFi connected devices. WiFi service normally resumes after 10mins.
To rule out Orbi/Satellite backhaul problem, go to this page and check the "Status". Does it say "Waiting for connection" or something else?
- Hi there,
The firmware page looks fine, all 3 are saying “no new firmware available”. I have yet to check this during the droppage though. Most times I fire up the app via remote management and check the status of the satellites (which are green).
I will check this tomorrow though when it drops again.If you have good backhaul connection and there's no WiFi drops right now, that's a good sign. Yeah, check it again when WiFi starts dropping...
Lyenyo "What is the distance between the router and satellite(s)? 1 ceiling and 15ft between router and satellite 1 and then 25ft between satellite 1 and 2. Devices connected to Sat 2 have max WiFi signal on indicators. Distance is too close. 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Channel 7 for 2.4Ghz and 36 for 5Ghz. " Try setting manual channel 1, 6 or 11 on 2.4Ghz
"What is the distance between the router and satellite(s)? 1 ceiling and 15ft between router and satellite 1 and then 25ft between satellite 1 and 2. Devices connected to Sat 2 have max WiFi signal on indicators." Distances maybe too close. 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Modem Combo Units:
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Lyenyo wrote:
Hi all,
I purchased this system in November to resolve WiFi signal at the back of the house. I have absolutely fantastic signal now but unfortunately within the past 2 months I’ve been having sporadic WiFi dropouts (devices are still connected to the Orbi but they say no internet). Computers connected via LAN to the ORBI router are fine, it just seems to be WiFi connected devices. WiFi service normally resumes after 10mins.
At one point I turned on my Virgin hub’s WiFi to test and devices were connecting fine to this, it was just the Orbi have problems.
Google chrome immediately says DNS resolving issues so it could be a hint at something.
I’ve disabled daisy chaining, MIMO, WMM, lowered WiFi transmit power to 75%, set Primary DNS to 8.8.8.8, set 2.4Ghz to channel 7 and I’m still getting the same problem.
After looking through some other threads I’ll include some commonly asked for info:
What Firmware is currently loaded? 2.3.1.48
What is the Mfr and model# of the ISP modem the NG router is connected too? Virgin Media Hub 3.0 VMDG505/TG2492LG-VM
What is the size of your home? Sq Ft? 1093
What is the distance between the router and satellite(s)? 1 ceiling and 15ft between router and satellite 1 and then 25ft between satellite 1 and 2. Devices connected to Sat 2 have max WiFi signal on indicators.
What channels are you using? Channel 7 for 2.4Ghz and 36 for 5Ghz.
Any Wifi Neighbors near by? If so, how many? My phone detects 3 Sky boxes nearby.
Any ideas on what else I could do to try get around this? As I type, the connection has been stable for 2 hours but it’s random as to when it decides to act up.
Many thanks- The netgear KB article was amusing. This is what double NAT is, it’s bad, don’t do it. :D
