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Nachum's avatar
Nachum
Aspirant
Feb 08, 2019

Wired ethernet backhaul connection does not show status on orbilogin site

Hi

I Use the Orbi RBK23-100PES (1 router + 2 satelites)

I connect the satelites using wired connection (ethernet backhaul connection)

I first sync the system not using the wired connection, as explain on the forums

When the network synced, I see the satelites status OK on the www.orbilogin.com site on Attched Devices page  (the site which hosted by the router, in my case on 10.0.0.1 IP address) 

After that i disconnect the satelites and connect them using the wired connection on the places i need to cover my home

I connect the first satelite and wait 10 minutes to sync(in the forums i see recomandation to wait 5 minutes between). I been able to browse throw this satelite, but the satelite is not shown as OK on the Attached Devices Page but disconnecetd. The IP and the Connection Type and the Connected Orbi columns are empty


It happened on both of my satelties 

I also do not see the devices which are connecetd throw those satelites on the web site 

Ideas? 

Thx 

10 Replies

    1. Since your're using wired backhaul, please make sure Daisy Chain is disabled.
    2. What wired devices do you have connected to Orbi?
    3. Was the IP range 10.0.0.x selected by you or was it set by Orbi at initial setup?
      • Mooose's avatar
        Mooose
        Luminary

        In trying to diagnose Ethernet backhaul issues in the last few weeks I have noticed lots of glitches in the web interface, such as wireless devices shown as wired and lagging connection status updates for the satellite. After it appears you have a good connection, try logging out from the web interface and restarting your browser.

    • Nachum's avatar
      Nachum
      Aspirant

      Hi
      Thx
      I disable the Daisy Chain, but still i do not see the devices as connected 
      I double check that this setting is turned off after the system has been reset (this change required system reset)
      My Home is wired using Netger GS 608 1Giga switches (4 speard is misc places at home). I have several devices connected wired at home (PC's, TV's Streamers, printer and more)
      The IP range was set automaticly to 10.0.0.x when i start the setup process 

      • Chuck_M's avatar
        Chuck_M
        Mentor

        I believe you are in a double NAT condition with a router somewhere behind the Orbi.

         

        Are you able to describe precisely by make/model what is upstream of the Orbi (e.g. cable modem, switch, etc) and what is above that?

         

        Solution is there to get this working properly, but you will probably have options to decide 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Modem Combo Units:
    Couple of options,
    1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop


    Nachum wrote:

    Hi

    I Use the Orbi RBK23-100PES (1 router + 2 satelites)

    I connect the satelites using wired connection (ethernet backhaul connection)

    I first sync the system not using the wired connection, as explain on the forums

    When the network synced, I see the satelites status OK on the www.orbilogin.com site on Attched Devices page  (the site which hosted by the router, in my case on 10.0.0.1 IP address) 

    After that i disconnect the satelites and connect them using the wired connection on the places i need to cover my home

    I connect the first satelite and wait 10 minutes to sync(in the forums i see recomandation to wait 5 minutes between). I been able to browse throw this satelite, but the satelite is not shown as OK on the Attached Devices Page but disconnecetd. The IP and the Connection Type and the Connected Orbi columns are empty


    It happened on both of my satelties 

    I also do not see the devices which are connecetd throw those satelites on the web site 

    Ideas? 

    Thx