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Mikeyj1990's avatar
Mikeyj1990
Aspirant
Feb 08, 2018

Ac1200 c6220

I have a c6220 and after a recent power outage, i have lost the wired connection. At this time i have reset the devices that are wired, replaced wires, performed factory reset both ways (button and online). 

My WIFI works fine on both 2.4 and 5. 

 

Assistance would be much appreciated

Troubleshooting

8 Replies

    • JasonN's avatar
      JasonN
      NETGEAR Employee Retired
      Feb 14, 2018

      Hi Mikey1990,

      I see that you have tried some troubleshooting yourself. Please try these steps below if you haven't waited that long for the reset.

       

      1. Remove "All" power supplies and network cables.

      2. Let the Modem and Router sit for 30 mins.

      3. Power up the modem until it is fully up.

      4. Wire the router and then power up.

       

       

      Please let me know if this has fixed the issue. :]

       

      - Jason N

    • JasonN's avatar
      JasonN
      NETGEAR Employee Retired
      Feb 20, 2018

      Hi Mikeyj1990,

      I wanted to check up on you and see if the steps worked for you. Please let me know :]

       

       

      - Jason N

      • Mikeyj1990's avatar
        Mikeyj1990
        Aspirant
        Feb 21, 2018
        This did not help. The wired connection is still not working