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Forum Discussion
Solved
AirCard 313U (AT&T) not recognized on Windows 10 machine
Tested AirCard works fine on Windows 7 machine
Insert AirCard into Lenovo X1 Carbon laptop - AT&T All Access app shows "modem unplugged" when it is inserted into USB port.
Contacted AT&T support they tried to help by pointing me to this support article http://kb.netgear.com/app/answers/detail/a_id/29490#win10_aircard
I followed instructions and downloaded updated FW for AirCard 340U at http://www.downloads.netgear.com/files/aircard/AC340U/AC340U_FW_Upgrade.exe
I tthen tried to update fw on aircard, but update fails, I've tried multiple times, restarted my PC.
any ideas on how to get it to work with Windows 10?
Jkershner
Thank you for the screen shots. Have another thing we can try to do is Click on your windows/start button go to File Explorer then on the left hand side Click This PC on this screen you should see Devices and Drives If you see a Drive named AT&T or tru-install Right click on it and then select eject once this ejects see if Windows 10 sees and installs the aircard. If it is still not detected you can use the Netgear Aircard Watcher install this and check to see if the aircard is detected and working. Here is the link to download Aircard Watcher.
http://www.downloads.netgear.com/files/aircard/AC340U/Watcher_Generic_UM.msi
Let me know if this works
DarrenM
12 Replies
Hello Jkershner
Welcome to the community
We are currently looking into your issue with the 313U and windows 10. We are testing to see what may be causing the issue with windows 10 compatibility I should have some more information for you shortly.
DarrenM
Hello jkershner
May of found a fix for the issues you are having.
Uninstall AT&T All Access or AT&T Communication manger software. Reboot computer and then plug AC313u in once Win 10 detects it look for AT&T connection and click on it to access connection setting then click on connection to connect and configure it if not already auto connected . Once Win10 connect using mobile broadband you should be good to go. Let me know if this solves the issue or if you have any questions or concerns.
DarrenM
DarrenM -Thanks for the response. I uninstalled AT&T AllAccess app. Restarted my machine. Inserted aircard into my usb port.... and nothing happens. No prompt to use device. Seems like Win10 is missing driver to recognize device? or FW on device doesn't have correct protocol to communicate with Win10.
Let me know next steps.
Thx!
jkershner
I know you said you tried to update the firmware on the Aircard before and it failed. Have you tried to update the aircard while it was on the Windows 7 pc? Also under your Network connections do you see At&t listed as a network if so try to click connect and give it a minute and see if a network connects. And if the device is not showing up at all could you take a screen shot of your Network Connection screen and also a screen shot of your Device Manager with the Network Adapters, Ports, and USB sections expanded. Hope to hear your feedback.
Thanks
DarrenM