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Forum Discussion
Aircard 815S Monthly statistics missing
Aircard 815S unit.
Firmware - NTG9X40C_11.14.08.28
Firmware Build Date - 2017/08/24
WEB App Version - AC815S-1A1NAS_03.04.59.00
Bootloader Version - NTG9X40C_11.14.08.28
On the main screen the rolling monthly statistics have disappeared. There used to be a nice Pie chart with the monthly logged usage Bytes along with allotted usage percentage used. An example can be seen here https://www.netgear.com/support/product/AC815S.aspx. That has disappeared and been replaced by a two line "Per Session" MB usage on the first line with a second line showing the amount of time the unit has been powered up. There are no options on the unit or via the remote access menus to change this display function. How can the unit be changed back to display the nice usage statistics? A "Factory Reset" has already been tried multiple times along with complete power down and battery removal/reinstall.
18 Replies
I have the same issue., It used to show the running data acumulating over the month. Now it says zero days left and the data usage just keeps incrementing. It did not reset at the monthly account billing cycle date as it normally does.
This is on AT&T. A friend has the same device and it did the same thing at the end of his billing cycle too. Something must have changed on the AT&T side I suspect. I just checked for updates and it is up to date.
Thanks
Hello jdesmond,
Tanks for the reply!! What you are experiencing is exactly what I am experiencing with AT&T along with the data usages not being reported correctly. The loss of the graphical usage format started last night after the Wife was on the line with AT&T 2nd Level Tech Support. The 2nd Level Tech stated he was pushing a fix to the device for another issue and asked the Wife to perform a factory reset. When she did it wiped the graphical usage version off the device.
I saw the issue later and was on the phone with AT&T supposedly 2nd Level Tech Support and they didn't have a clue, or were not being honest about, what is causing it. Of course they did try to blame it on NetGear and were going to send me to NetGear Tech Support. Of course AT&T was trying to play BMOC and tried telling me that my device is almost or is out of warranty and they want to help me out. They offered to provide a piddling credit to help buy a new device as long as I signed up for a two year contract! Talk about scum tactics!!
The GUI is a WEB based application on that device and it certainly appears AT&T has decided not to support it any longer and/or are using it to try making more money off of unsuspecting consumers by selling them more hardware and services, with a contract of course!
BTW it seems we are not alone:
AT&T has apparently chosen to push their customers off this device to make more money! Talk about SCUM tactics!!
Hi defender1 & jdesmond,
Is your devices up-to-date with the most current firmware? Please "check for update" on wifi or in an area with good signal. Also please let me know what provider is for your device.
Let me know if this works for you two. :]
- Jason N
I was searching for this same issue as it *was* a super helpful way to keep track of my data, but it definitely stopped in the last billing period of two.
I actually did get a firmware update today that I was hoping would fix this, but no dice.
Before:
After:
Would be nice to get this working again.
I saw a new software load was released. I don't know that it was released for this issue, but there was no change in the problem.
Thanks
Well I have an update and it confirmed my original suspicions. I finally got AT&T to send a replacement 815S after a whole lot of BS from them! I bought and installed a new SIM card with it. I brought it up before updating and the lost stat problem was still there. I performed an update to the latest software et al and brought it up. The lost stats problem is still there.
The latest SW is still 6 or more months old.
The stats are a WEB based app. It seems AT&T has decided to stop supporting the 815S even though they're still selling them to new customers. Instead they don't update the underlying software but update their WEB based app to fit all the latest devices software. Then the WEB based app breaks on the 815S.
It's just another lying game by AT&T to try forcing you to buy new Hot Spots! And of course they blame it on NetGear because NetGear would rather make AT&T happy than support their own devices!
I am in the same boat. Last year it worked perfectally. I turn off the HS in the winter when we are not RVing. This spring I turned it back on and 3 phone numbers, 4 sim cards and 2 "warranty" replacements later -- nothing.
Maybe it's time to switch over to Verizon...
ichrispod,
Don't hold your breath expecting to get any help out of AT&T. I called and discussed the new 815S with them just yesterday. They are about as interested in fixing the issue as a bull is in eating steak! More useless drivel from AT&T!
Hey NetGear,
Wgere are you at?? I sent the information you wanted but have not heard a thing from you!!