Please define and supply the fix on APN 1028 error

I did a couple things on my end that seems have eliminated the issue or at the very least greatly reduced it.I moved the device to where it gets a more stable signal. Not really a "better" signal, it's still only 2 bars, but it stays 2 bars. When I'm watching anything on youtube for example, I leave it on 480 resulution. even 720 seems to be too much for it but at 480 I'm ok and the video isn't so bad unless you're trying to read words. Unfortunately I understand this isn't something everyone can do depending on the coverage where you are but I wanted to keep this post updated with what I've found.

I am in a AT&T 5G area and pay for unlimited. Someone needs to make adjustments to what they tell customers. And at very least they should know about this.

I updated the firmware, and used it on plug in only mode (removed the battery) this week, and I did not have any issues. No error messages and got better performance than any other time I've used it. I will continue using it on plug in only mode and let you know if the problem reappears.

Update: After removing the battery and installing the update, I was able to maintain a solid connection while streaming with multiple users.

Tmaciasm wrote:Please define and supply the fix on APN 1028 error Could you please confirm whether you see the error code temporarily or it happens always and the data connection can never be set up? Please capture a model.json file and send it to me by PM. - Logon to the webui (http://192.168.1.1 ) as an administrator (Must log in as admin first)- Navigate to URL http://192.168.1.1/model.json via the same browser window- Capture the results (by selecting all + copy) and send it back

APN 1028 error on MR6500 | NETGEAR Communities

51 Replies

JohnPeng
NETGEAR Expert
Apr 23, 2023
Tmaciasm wrote:
Please define and supply the fix on APN 1028 error

Could you please confirm whether you see the error code temporarily or it happens always and the data connection can never be set up?

Please capture a model.json file and send it to me by PM.

- Logon to the webui (http://192.168.1.1 ) as an administrator (Must log in as admin first)
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back
- Tmaciasm
  Initiate
  Apr 24, 2023
  What is your address so I can sent the model.json file by PM.
  - JohnPeng
    NETGEAR Expert
    Apr 24, 2023
    You can email me at jopeng@netgear.com.
    
    Thanks
dalereif
Aspirant
Jul 03, 2023
07-03-2023
I am getting same error on a new MR6500 Pro. The request to confirm APN data is absurd on a new device. How am I as a consumer supposed to know that and it was working anyway. We are now rebooting the device every 30 minutes so I can work while away from home. Also, no where can I find what a 1028 error means. Short of going to a local AT&T store how do I fix this expensive "brick"? I posted information yesterday but now response. Firmware is current as of 06-17-23; environment is remote work from an RV. FYI; this device gets very warm (49 deg C) when working which seems unusual.
So what now?
- JohnPeng
  NETGEAR Expert
  Jul 03, 2023
  Could you please confirm whether you see the error code temporarily or it happens always and the data connection can never be set up?
  
  Please capture a model.json file and send to my email jopeng@netgear.com.
  
  - Logon to the webui (http://192.168.1.1 ) as an administrator (Must log in as admin first)
  - Navigate to URL http://192.168.1.1/model.json via the same browser window
  - Capture the results (by selecting all + copy) and send it back
  
  dalereif wrote:
  
  07-03-2023
  
  I am getting same error on a new MR6500 Pro. The request to confirm APN data is absurd on a new device. How am I as a consumer supposed to know that and it was working anyway. We are now rebooting the device every 30 minutes so I can work while away from home. Also, no where can I find what a 1028 error means. Short of going to a local AT&T store how do I fix this expensive "brick"? I posted information yesterday but now response. Firmware is current as of 06-17-23; environment is remote work from an RV. FYI; this device gets very warm (49 deg C) when working which seems unusual.
  
  So what now?
  - Rashenfelter
    Tutor
    Jul 06, 2023
    Did this get a solution? Mine is brand new and has done this twice in 14 hours.
    
    The device locks up at this point and even though the APN is correct (broadband using AT&T) it will not reconnect without a reboot. I'm also wondering if everyone with this issue is using AT&T?
X2T7E
Aspirant
Jul 15, 2023
On a Nighthawk M6 Pro purchased Thursday 13 July 23 from an AT&T storefront in Texas, cellular data service provided by AT&T, at a semi-remote location in Mississippi:

Nighttime hours, the cellular signal very often is too faint for the M6 to connect. Daytime hours, Friday the 14th, there were no apparent issues; Saturday the 15th, error 1208 and the associated message appears every 15-30 minutes. Additionally, while this reply was being prepared, it powered off. When I restarted it, there was a yellow warning triangle. Pressing the warning produced the message "battery charging stopped due to excessive heat" or something similar.

Is there a fix yet?
- JohnPeng
  NETGEAR Expert
  Jul 17, 2023
  X2T7E wrote:
  
  On a Nighthawk M6 Pro purchased Thursday 13 July 23 from an AT&T storefront in Texas, cellular data service provided by AT&T, at a semi-remote location in Mississippi:
  
  Nighttime hours, the cellular signal very often is too faint for the M6 to connect. Daytime hours, Friday the 14th, there were no apparent issues; Saturday the 15th, error 1208 and the associated message appears every 15-30 minutes. Additionally, while this reply was being prepared, it powered off. When I restarted it, there was a yellow warning triangle. Pressing the warning produced the message "battery charging stopped due to excessive heat" or something similar.
  
  Is there a fix yet?
  
  Thanks for providing the logs. I have replied with PM. Please check. If you have any question, you can email me directly at jopeng@netgear.com.
  
  John
  - edkro
    Aspirant
    Jul 21, 2023
    I'm having the same issue with the APN on a Nighthawk M6 Pro purchased Wednesday 19 July 23 from an AT&T store in Mount Dora, FL, cellular data service provided by AT&T.
    John I have emailed and Pm'd you my log file. Please let me know if you need any further information.
    Ed
Mela7
Aspirant
Aug 27, 2023
Showing error with APN, why? This will also not allow me to connect.
- JohnPeng
  NETGEAR Expert
  Aug 28, 2023
  Could you please email the model.json file to me at jopeng@netgear.com?
  
  - Logon to the webui (http://192.168.1.1 ) as an administrator
  - Navigate to URL http://192.168.1.1/model.json via the same browser window
  - Capture the results (by selecting all + copy) and send it back
  
  Please also mention your community ID and detail your issues.
  
  Thanks
  
  Mela7 wrote:
  Showing error with APN, why? This will also not allow me to connect.
  - M4rio
    Aspirant
    Nov 14, 2023
    Same problem in Germany
    Provided by Telekom.
    I have another router (Huawei) that works with the SIM card
Joseph1221hogan
Aspirant
Apr 10, 2024
I’m having the exact same problem with mines every 30 min I get the 1028 error can you please help me

Forum Discussion

APN 1028 error on MR6500