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Forum Discussion

akernell's avatar
akernell
Follower
Nov 11, 2020

Code 3

Hi everyone,

 

My MR1100 keeps shutting off on its own and now every time I try to turn it on, I get the error, "Code 3 Remove Battery and USB". Does anyone know how to fix this?

 

16 Replies

  • plemans's avatar
    plemans
    Guru
    Nov 11, 2020

    If you remove the battery and just have it powered from the usb, does it work? 

    • Lrichard's avatar
      Lrichard
      Aspirant
      Feb 10, 2021

      Bonjour,

       

      On the screen of the router I have the error message : 'code 3 remove battery and USB'

      If I take off the battery and plug the USB cable only it works.

      What's wrong and what should I do

       

      Thanks

      Richard

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Feb 10, 2021

        Hi Lrichard

         

        Welcome to NETGEAR Community!

         

        Please provide the device SKU (e.g. MR1100-100NAS) and firmware version. 

         

        Regards,
        Blanca
        Community Team

  • Lrichard's avatar
    Lrichard
    Aspirant
    Feb 10, 2021

    Bonjour Blanca,

     
    Thank you for the answer.
    SKU is MR1100-1TLAUS
    firmware version is NTG9X50C_12.06.08.00.
     
    Waiting from you
    Best regards
    Richard

     

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Feb 14, 2021

      Hi Lrichard


      I have sent you a message. Please check your inbox.


      Regards,
      Blanca
      Community Team

    • NickHarder's avatar
      NickHarder
      Aspirant
      Aug 26, 2021
      Has anyone gotten a fix for this. Mine just started doing it randomly and now won’t go away.
      • Mikespeers's avatar
        Mikespeers
        Aspirant
        Dec 09, 2021

        Hi, I have the same error code (3) when I installed a new battery. It works fine on usb. I see other people have had the same issue, can anyone help me please?