Data usage info unavailable at this time Nighthawk M2 MR2100

Question

Hi, I have had no data usage info showing on my Nighthawk M2 for the last couple of months.
I have spent a total of eight hours online to Telstra over the past few days with no resolution.

I'm pretty sure they have no idea what I am taking about, but I have done about 15 factory resets at their request to no avail. I have waited a further 72 hours and done another factory reset at their request, but nothing has changed and I don't have the patience or the time to waste trying to explain it to them once again! The last communication I had, they told me to "take it back to the Netgear shop and have them fix it" 🙄

This happened a couple of years ago with my previous device when Telstra "made some changes on their data usage server and broke the data usage display on M1. We are testing a fix for this issue and will have it addressed soon in the next couple of weeks."

Is there a similar problem again with the M2? Has Telstra changed the data usage server again and "broken" the data usage display on the M2 this time?

I just want my data usage display back 😞

Retired_Member · Answer

Hi&nbsp;Gidget21&nbsp;,&nbsp;I have a Nighthawk MR1100 and have been involved in a discussion about this:DATA-USAGE-INFO-UNAVAILABLE-AT-THIS-TIME/td-p/2208928&nbsp;&nbsp;The following is an excerpt from the outcome email for a stressful and unproductive complaint process which started in March with my enquiry in Telstra Messaging about the issue you describe.&nbsp;“On 27 June 2022 Back of House team investigation outcome says ‘Usage and activation status for Upfront Data plans will not appear on LCD displays for mobile broadband devices (eg NETGEAR Nighthawk M5, Telstra 5G Wi-Fi Pro) with no definite time to resolve but in progress”&nbsp;This was almost what was said to me the previous day, except the Complaint Manager had said that no time was planned for investigation of the issue therefore “in progress” becomes meaningless.&nbsp;They did not mention the M1 or M2 variants and they included the ZTE made 5G Wi-fi Pro, which, if true, indicates the problem goes beyond Netgear.&nbsp;The test&nbsp;device they sent me, a Nighthawk M6 was also affected.&nbsp;&nbsp;Telstra Billing server is definitely getting necessary usage updates. One of the many fruitless phone calls involved a three way call in which the billing manager said; “There is no problem with the billing updates, how dare you connect me with a customer” and then hung up.&nbsp;There is more recent thread which confirms this sorry state:Mobile-Routers-Hotspots-Modems/NightHawk-M2-is-not-showing-data-usage/td-p/2232160&nbsp;&nbsp;Telstra is still showing: "An intuitive user experience lets you track your data usage with ease on the colour LCD display, or manage your device and network settings from the device homepage touchscreen." as a feature for their M2 Netgear devices.&nbsp;As part of my request for complaint resolution I asked them to inform customers of the "outage"of this service on their website which would at least save some of us the inconvenience of trying to explain the issue. Not to mention the obligatory useless factory resets.&nbsp;Historically when this issue occurred Telstra in conjunction with Netgear issued firmware updates, but as both organisations are looking the other way . . .&nbsp;

Gidget21 · Answer

Thank you so much! I tried again as was suggested to me, but got absolutely nowhere once again. I don't have the time or the energy to keep contacting Telstra about it. The "chat" function just makes me angry as they don't listen or understand what I am trying to say. It usually ends with me telling them how incompetent and rude they are which isn't really helping the situation&nbsp;🙄&nbsp;😁&nbsp;At least you have confirmed what I already knew which is that I am not alone in this!&nbsp;Thanks again.&nbsp;

Buckelew92110 · Answer

Hello,MyCenturaHealth&nbsp;There are no issues with data usage that Netgear are aware of.Can you try rebooting the device to see if it comes back or do a factory reset on the unit. Has there been any recent changes to your data plan? Please also make sure the firmware is upto date by tapping Settings&gt;Software&gt;Check fo updates

Gidget21 · Answer

Hi, I have done all of those things several times and it has made no difference.&nbsp;No recent changes to my plan that I am aware of.&nbsp;Thanks&nbsp;

Gidget21 · Answer

Is anyone able to help me? This is so frustrating!&nbsp;

Forum Discussion

Data usage info unavailable at this time Nighthawk M2 MR2100

10 Replies