I have a Nighthawk M6 Pro that is set up to offload internet to a Starlink router with AT&T data plan for standby. I’ve tried both WiFi and Ethernet offloading to Starlink, but in both scenarios the Internet becomes unavailable after 30 to 45 minutes.Internet connectivity is restored if I restart the Nighthawk M6 Pro. Any tips or configurations that would improve the stability of the Internet connection with Starlink?

mactrick wrote: Hello JohnPeng, Any update on this issue? Could you please try with the latest AT&T release that went public recently? Please let me know if you still see the offloading data link failure. I saw the issue couldn't be reproduced in our internal testing using the latest release. Thanks

M6 Pro (MR6500) Offload Losing Internet

13 Replies

JohnPeng
NETGEAR Expert
Nov 08, 2022
mactrick wrote:
I have a Nighthawk M6 Pro that is set up to offload internet to a Starlink router with AT&T data plan for standby. I’ve tried both WiFi and Ethernet offloading to Starlink, but in both scenarios the Internet becomes unavailable after 30 to 45 minutes.

Internet connectivity is restored if I restart the Nighthawk M6 Pro. Any tips or configurations that would improve the stability of the Internet connection with Starlink?

I think you should have a Starlink ethernet adaptor in order to offload using Ethernet port.

Could you please run a continuous PING when the device offloaded to WiFi or Ethernet and check whether this will improve the stability of the data connection?

Thanks
- mactrick
  Aspirant
  Nov 08, 2022
  Thanks for the reply. I did get the Starlink Ethernet adapter, and tried both WiFi and Ethernet offloading. I’ll try running a continuous ping, as you suggested and post back.
- mactrick
  Aspirant
  Nov 08, 2022
  Thank you for your help JohnPeng
  UPDATE --
  Results using WiFi Offloading and running continuous ping:
  
  Successful ping with intermittent timeout (Average 7 successful to 1 timeout) for about 40 minutes, then it became unstable --
  64 bytes from 142.250.72.174: icmp_seq=1191 ttl=57 time=290.404 ms
  Request timeout for icmp_seq 1192
  Request timeout for icmp_seq 1193
  Request timeout for icmp_seq 1194
  Request timeout for icmp_seq 1195
  Request timeout for icmp_seq 1196
  Request timeout for icmp_seq 1197
  Request timeout for icmp_seq 1198
  Request timeout for icmp_seq 1199
  Request timeout for icmp_seq 1200
  Request timeout for icmp_seq 1201
  Request timeout for icmp_seq 1202
  Request timeout for icmp_seq 1203
  Request timeout for icmp_seq 1204
  Request timeout for icmp_seq 1205
  Request timeout for icmp_seq 1206
  Request timeout for icmp_seq 1207
  64 bytes from 142.250.72.174: icmp_seq=1208 ttl=57 time=63.441 ms
  Request timeout for icmp_seq 1209
  64 bytes from 142.250.72.174: icmp_seq=1210 ttl=57 time=49.543 ms
  64 bytes from 142.250.72.174: icmp_seq=1211 ttl=57 time=117.613 ms
  Request timeout for icmp_seq 1212
  64 bytes from 142.250.72.174: icmp_seq=1213 ttl=57 time=111.014 ms
  64 bytes from 142.250.72.174: icmp_seq=1214 ttl=57 time=169.441 ms
  64 bytes from 142.250.72.174: icmp_seq=1215 ttl=57 time=190.976 ms
  Request timeout for icmp_seq 1216
  Request timeout for icmp_seq 1217
  
  This continued for a few minutes, and finally:
  ping: sendto: No route to host
  - JohnPeng
    NETGEAR Expert
    Nov 08, 2022
    Thanks for the quick update. I will check with the team what will be the next steps to debug the issue.
    
    Just want double check, you wouldn't see the issue when you connected the WiFi devices directly to Starlink WiFi router.
    
    Thanks

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M6 Pro (MR6500) Offload Losing Internet