So I have an M6 Pro through AT&T on a first net sim. My issue started recently after a firmware update. Prior to the update, I had no issues whatsoever. Now it seems the device is stuck in a reboot cycle where it either will fail to fully power on or if it does power on, it stays on for anywhere from 1-5 minutes then initiates a reboot. I’m new to the device and how this stuff works so any help would be appreciated.

I have a similar problem probably from the same update a few days ago. There is a tiny button under the cover to reset it but it didn’t work for me. It’s the size of a paper clip hole . I feel I might just have an over priced paper weight now.

I’ve tried everything that I can possibly think of from using the reset button multiple times, to running it with the battery in, running it with the battery out on AC power, trying to force a software update and nothing has seemed to work. I’ve seen other threads where people have the same sort of issues but there seems to be no solution. I have noticed that when I boot it without the SIM card inserted it boots right up and performs as it should, but it has no service connection due to the SIM card being out. I’m stumped and I don’t want to keep paying for something that I’m not getting any use out of.

Hi, All, Our engineering team is aware of the issue and is currently investigating and working on a fix. I will be sure to update the thread as soon as I can. May I also request for the following information:- Location (City, State)- Are you using a FirstNet SIM? Have you tried another SIM? - Device SKU (e.g. MR6500-100NAS)- Firmware version Regards,BlancaCommunity Team

Did you guys figure it out yet?

M6 Pro stuck in a reboot cycle | NETGEAR Communities

11 Replies

Fidgety
Aspirant
Jun 18, 2023
I have a similar problem probably from the same update a few days ago. There is a tiny button under the cover to reset it but it didn’t work for me. It’s the size of a paper clip hole . I feel I might just have an over priced paper weight now.
- DARK66SABER
  Tutor
  Jun 18, 2023
  I’ve tried everything that I can possibly think of from using the reset button multiple times, to running it with the battery in, running it with the battery out on AC power, trying to force a software update and nothing has seemed to work. I’ve seen other threads where people have the same sort of issues but there seems to be no solution. I have noticed that when I boot it without the SIM card inserted it boots right up and performs as it should, but it has no service connection due to the SIM card being out. I’m stumped and I don’t want to keep paying for something that I’m not getting any use out of.
- Blanca_O
  NETGEAR Employee Retired
  Jun 20, 2023
  Hi, All,
  
  Our engineering team is aware of the issue and is currently investigating and working on a fix. I will be sure to update the thread as soon as I can.
  
  May I also request for the following information:
  - Location (City, State)
  - Are you using a FirstNet SIM? Have you tried another SIM?
  - Device SKU (e.g. MR6500-100NAS)
  - Firmware version
  
  Regards,
  Blanca
  Community Team
  - Fidgety
    Aspirant
    Jun 21, 2023
cogim84
Aspirant
Jul 09, 2023

If your M6 Pro is stuck in a reboot cycle, try these steps:
Disconnect the device from power.
Remove any recently installed WordPress plug-ins.
Restart the device and see if the issue persists.
Fidgety
Aspirant
Jul 11, 2023
Just install the battery. Done
Nobody just said it point blank.
Now I have

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M6 Pro stuck in a reboot cycle