Please help me figure this out. I have a MR1100 hotspot, using an AT&T sim card with grandfathered Unlimited plan on a PRE paid plan. I have used this for over 2 years but on thursday it stopped working. when I use a laptop to check the settings, it shows that the Mr1100 is connected, it also shows that it is connected to my devices but with NO internet. I don't want to lose this plan and would love to figure this out. I've seen that others have had the problem but no one has SOLVED it. I've done a factory reset , and I've updated firmware. Someone PLEASE be my Superhero and Save me. Thanks in Advance , Michael

It could be related to your AT&T plan. Please contact AT&T to see what has been changed on your plan. Seems AT&T is phasing out 3G service. I am not sure whether this is related to that. Thanks

KS1256 wrote: John, others: Quick update- powering up the Netgear via the WebGUI on a pc, vs mobile device works AirCard Mobile Hotspot and Mobile Router Login Information | Answer | NETGEAR Support ATT SIM card populated the manual ADD option, showed ATT prepaid as ATT and APN broadband, selected that, works good on "LTE" Hmmm. Next dumb question for NETGEAR gurus...Since ATT is supposedly shutting down LTE in January 2022, how do we manually tune to 4G or equivalents? I understood the MR1100 has that capability, but not 5G? Act NOW - 3G is Going Away in 2022 - Wireless Customer Support (att.com) Glad to know that the device works for you now!. You don't need to worry about 3G shutting down in AT&T. Actually, LTE is another name for 4G. So the device will no tbe impacted since in major markets, AT&T has LTE coverage. I don't think you can find 3G network to use. Thanks

Bas123 wrote:Got this message a few days ago after having this issue. ☹️ That is good for you to receive the message. At least you know why the SIM card stops working. It took us a lot of efforts before in order to find out the services actually are blocked by AT&T, instead of device issues. Thanks

KS1256 wrote: Thanks, John! for clarifying shutting down 3g but NOT LTE (aka 4G ). I posted an additional comment about tweaking bands in the MR1100, and I wonder how that might be applied in areas roaming on ATT partner networks, or possibly in busy other areas in order to maximize thru put where alot of users might be sucking up bandwidth. Since M1 support combining multiple LTE bands, which is call carrier aggregation, to achieve higher throughput, we don't suggest the customers to play around with the LTE bands support on the device, so we really didn't provide the such capability on UI. If LTE bands are messed up, the device may not achieve the ideal throughput supported by the device and network. The FW will handle this automatically in order to get the best throughput.

ATT still has 5g and the MR1100 was working fine on that before.I tried soft power cycle, hard reset and now trying to edit the APN manually but cant find an answer on whats most likely settings...Other router forums redirect me here...Anyone at Netgear can pop in here and answer up?The MR1100 was previously branded on ATT and only one generation older than the MR5.This cant be that hard...

MR1100 says connected but NO internet

23 Replies

JohnPeng
NETGEAR Expert
Jan 13, 2022
It could be related to your AT&T plan. Please contact AT&T to see what has been changed on your plan. Seems AT&T is phasing out 3G service. I am not sure whether this is related to that.

Thanks
- KS1256
  Aspirant
  Jan 17, 2022
  ATT still has 5g and the MR1100 was working fine on that before.
  I tried soft power cycle, hard reset and now trying to edit the APN manually but cant find an answer on whats most likely settings...
  
  Other router forums redirect me here...
  Anyone at Netgear can pop in here and answer up?
  The MR1100 was previously branded on ATT and only one generation older than the MR5.
  
  This cant be that hard...
  - JohnPeng
    NETGEAR Expert
    Jan 17, 2022
    KS1256 wrote:
    ATT still has 5g and the MR1100 was working fine on that before.
    I tried soft power cycle, hard reset and now trying to edit the APN manually but cant find an answer on whats most likely settings...
    
    Other router forums redirect me here...
    Anyone at Netgear can pop in here and answer up?
    The MR1100 was previously branded on ATT and only one generation older than the MR5.
    
    This cant be that hard...
    
    Are you using MR1100-100NAS with AT&T SIM card? Or you are using AT&T branded MR1100?
    
    For AT&T APN setting, please use broadband.
    
    Thanks
- Michaelhawkins1
  Tutor
  Jan 17, 2022
  Mr. Peng, I just wanted to say Thank you. I did contact AT&T, talked with 4 people , all very helpful. It seems my plan was being used by someone else. It's under investigation and they told me not to worry, that as soon as the investigation was complete, they would reinstate my plan. They also stopped my autopay to make sure they were not charging for something I was not using.
  - Bas123
    Aspirant
    Jan 21, 2022
    I had the exact same issue. 2 days ago it all of a sudden stopped working. I was able to connect but it said "internet not available." I called ATT and they said my account was suspended. The rep couldn't find any reason for why it was suspended but was able to restore it while I was on the phone. Took about a hour of calling att customer service.
Michaelhawkins1
Tutor
Jan 17, 2022
I found my answer and wanted to share with others in hopes it might help someone in the future. I just spoke with my fourth person at AT&T, they have all been extremely helpful...Patrick informed me that my account had been suspended because it appeared that someone else was trying to use it. They suspended my autopay (which I used to make sure I did not let this plan lapse as it is a very good plan) He said that they would inform me when the investigation was complete and then reinstate me. I have heard of this before and just wanted to post this as a possiblity. Thanks for all you suggestions. AT&T was very helpful.

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MR1100 says connected but NO internet