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Tmaciasm's avatar
Tmaciasm
Initiate
Apr 23, 2023

Netgear m6 Pro MR6500 hot spot OVER HEATING

Why is my unit overheating with battery installed while using or charging it. This is my 3rd unit to do the exact overheating. I want to know the fix to this problem.

11 Replies

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  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Apr 23, 2023
    Tmaciasm wrote:
    Why is my unit overheating with battery installed while using or charging it. This is my 3rd unit to do the exact overheating. I want to know the fix to this problem.

    1. Please capture model.json file and send PM to me

    2. Please detail your network setup. 

    • How many WiFi clients
    • Is Ethernet port enabled and speed
    • What is connected to Ethernet port

     

    Thanks

    John

    • Ak93's avatar
      Ak93
      Aspirant
      Oct 28, 2023

      Hi I have heating issue with my M6 Pro MR6450 from day one even after the last update the issue still not solved.

      Because of heating the battery drain so fast. the heating issue presents with both options battery and plug in cable.

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Oct 31, 2023

        Hi Ak93

         

        We are looking into this issue and would like to work with you. I will PM you requesting for more information.

         

        Regards,
        Blanca
        Community Team

    • Lori90's avatar
      Lori90
      Tutor
      May 23, 2024
      It's a common issue with Netgear period. I'm going on my 4th unit. Constantly in heat mode with mine
  • ITSS12's avatar
    ITSS12
    Aspirant
    Aug 07, 2023

    To keep the MR6500 Cool!!

     

    Works with Netgear Nighthawk M6 Pro, Nighthawk M6, Nighthawk M5, and the Nighthawk M1

     

    Try CamCooLER Hawk Msix

    Works Great!!