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Nighthawk M6 Pro Ethernet port
After recent automatic update, Ethernet port on nighthawk M6 Pro not working. Can toggle it on/off, but has no output signal. Any troubleshooting suggestions?
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any tips on getting them to replace your m6 with m7?
do you happen to know if the update at fauld was from att or Netgear?
Adding in my details if it helps AT&T or NetGear figure out what in the world they have done.
This is the same as deuxcv listed but different from rcpax data.
Model: MR6500
Firmware Version: NTGX65 12.01.72.00
Firmware Build Date: 2025/07/29
Hardware Version: 1.0
Device Information
Hardware Version: 1.0
PRI Version: 04.09
AT&T
Web App Version: MR6500-1A1NAS_05.00.118.00
Modem Version: MPSS.DE.2.0-00989- OLYMPIC_GENALL_PACK-1.41921.6.45826.2
-- POSSIBLE (partial) FIX --
based on a suggestion in a reddit comment from @HairyFarmer465 on a post re: same matter, if you put it in bridge mode, it turns off wifi but ethernet works and doesn't cut out after 4 min!
https://www.reddit.com/r/NETGEAR/comments/1n9bnlr/nighthawk_m6_pro_help/
to put it in bridge mode... go to settings > ... more > IP Passthrough > ON -- device will reboot and then it will show a "BridgeMode" icon/button where it had previously showed the WI-FI icon.
i'm at 45 min now with a solid connection.
this shuts off its ability to be a wifi hotspot and the bridge mode might not work for everyone's needs, but as a temp fix, it's working for me so far.This worked for me, been back up and running for several hours now.
I was able to put it in bridge mode, connect ethernet to WAN port on router, and I now have Wifi signal and working Ethernet connections. Thanks again, and glad we found a simple bypass till it is permanently fixed again
I will check that out. My thanks as well. In the meantime I am using the wireless of the MR6500 for access.
I am also now set up as a bridge. They need to fix this.
after hours on technical support and advanced technical support with att, they convinced us to file a claim with Asurion and gave us a $200 statement credit for the 2 deductibles. we were hoping Asurion would agree to a m7 pro swap, and assured us that once the claim was finalized they could go in and attempt to change the replacement hardware. after the claim was finalized, they said they could NOT change it and would continue with the m6 pro replacement. and further said they couldn't even cancel the order.
based on one report on here where someone got att to send them m7pro replacement, i did one more try with att technical support and no luck getting them to cough up m7 pro replacements but they did over and over assure me that the replacements will be the latest hardware and with working firmware. i did at least get them to read this forum and like someone else here, they admitted to sending out a software update friday, but nothing toward taking responsibility.
att's assurance in the replacement working makes me wonder if not all hardware versions were affected by this update? mine is hardware version 1.0
Model: MR6500 // Firmware Version: NTGX65 12.01.72.00 // Firmware Build Date: 2025/07/29 // Hardware Version: 1.0
what is everyone else's hardware version? hoping replacement hardware version is somehow not affected.
I have the same hardware version and same problem. My dad has the regular Nighthawk M6 and his is also being affected by the update. He doesn’t use ethernet, but i asked him to check it out
I’ll be surprised if when you get the new one that there’s a different firmware, cause why is it available to your new one, but none of us got the update you know? Unless you don’t get the new one until an update comes out since they’re assuring it’ll be fixed
i agree. i'm not holding my breath for it to wo work, but if there's a different hardware build with for example a different modem, perhaps the firmware version is different or updated model wasn't affected by the bad update. if they don't work, i'll pusth them again to replace with the 7pro. either way, we're up and running again in bridge mode.
Currently on the phone with AT&T (on hold for a supervisor). They are telling me they are aware of the situation and referring people to Netgear as it was their update. When I told her it was an AT&T update, she put me on hold for a supervisor.
I’m having the same issue. I’ve gone through the same steps troubleshooting, even tried another router. No luck. Super frustrating. Did they never think to test the update before pushing it out?!
On the phone with ATT for hours yesterday. The agent said ATT did push out the router updates so the idea that it's the router and Netgear's problem was moot.
The result of the extended time on the phone ATT is sending a replacement router.
I requested the MR74xx, but the jerk from AT&T hung up on me!
I have two of these devices through AT&T. Both installed the update on Friday and the ethernet on both has stopped working with the same symptoms as mentioned here. I have been through settings and tried multiple things but the most I can do is get it to work for a couple of minutes before stopping again.
It is so frustratingly obvious that the issue is the new firmware and no way to back out to the old firmware. Plus have you tried to get ahold of ATT tech support? What a joke that has been.
whats the most recent firmware version you upgraded to? if you please do a screenschot of your device details page. the one that contains data similar to this. this is just an example. (data I listed here is for an MR6550):
Device
Nighthawk M6 Pro
Hardware Version
1.0
Firmware Version
NTGX65_12.01.54.00
Modem Version
MPSS.DE.2.0-00989-OLYMPIC_GENALL_PACK-1.41921.6.45826.2
GUI Version
MR6550-GENPAS_05.00.109.00
PRI Version
05.12
Firmware Build Date
2024/04/12Device Information
Model: MR6500
Firmware Version: NTGX65 12.01.72.00
Firmware Build Date: 2025/07/29
Hardware Version: 1.0
Device Information
Hardware Version: 1.0
PRI Version: 04.09
AT&T
Web App Version: MR6500-1A1NAS_05.00.118.00
Modem Version: MPSS.DE.2.0-00989- OLYMPIC_GENALL_PACK-1.41921.6.45826.2
thank you. I'll try and see if I can replicate the issue on my end.
I was able to get a hold of Netgear support and I believe (very thick accent) that the guy said that the problem has something to do with a license that has expired. To resolve the problem you would have to purchase a new license ~$249.
Actually, I believe that might have been a scam.