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R7100LG Internet via LTE drops out every hour precisely (interrupts video conf calls, games, stream)
Hello,
I have been using the R7100LG for several months without any noticeable issue until I started using video conferencing (Skype for business, formerly Microsoft Lync) on a regular basis leveraging screen sharing as a way to present slides to a remote audience.
ISSUE: The internet connection interrupts for 2 seconds then reconnects *every hour exactly*.
As a result my screen sharing stops; I have to wait for the reconnection and rejoin the meeting then reshare my screen with my customer which is big inconvenience sometimes.I face similar issues although with much less business impact when watching streaming videos (it pauses 2/3 seconds then restarts) or playing video games (I get kicked out of battle net).
Notes:
- Interruption occurs exactly every 1 hour (I spend a lot of time testing with Lync screen sharing) e.g. 8:53, 9:53, 10:53, 11:53...
- I use 4G/LTE connection only (no DSL)
- Firmware version: V1.0.0.32_1.0.6
- I tried reboot and factory reset
- I tried with both WIFI and Ethernet, I have the issue with both
- I tried with another SIM card (from a different ISP), I have the same issue
- I tried to use the same SIM card on a much cheaper device (Huawei E5573 LTE hotspot, price tag 99EUR vs 300EUR for the Netgear Nighthawk R7100LG). No disconnects.
- I also tried to use the same SIM card on my mobile phone (Samsung s7), I have a good reception (strongest signal) where my router is and I could stay connected 3 hours in a row without any disconnect
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Workaround (makes you wanna cry): I rebooted my router at 8:59 to that the interruption is every hour on the dot. Therefore I have less chances to interrupt a remote customer meeting (I/they start sharing screens after the beginning of the meeting and stop sharing before the end)...
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Please help out.
That is very frustating and impacts my business (interrupted video conf calls). Downgrading to a 4g travel hotspot is not a professional solution.
I see that similar issues have been reported during the last year. Please advise!
Thanks!
DG from Switzerland
Topic: R7100LG internet connect drops out every hour precisely (interrupts video conf calls, games, stream)
Hi gbuisson,
Do you have the updated firmware (1.0.0.46) installed?
Regards,
Blanca
Community Team
50 Replies
Hi Elaine,
I have tried to pre beta FW. Now the internet drop out occurs exactly every 4 hours instead of every hour.
DG
I suggest that you do a hard reset by following the steps below.
1. With the unit powered on, press and hold the reset button on the back of unit for 30seconds.
2. Without releasing the reset button, unplug the unit and hold reset for another 30 seconds.
3. Power on the unit while STILL pushing the reset button and count for another 30 seconds before letting it go.If it didn't work, capture the debug logs for me and send it through PM.
1. login 192.168.1.1/debug.htm
2. click to enable "enable mobile Event log"
3. click "start capture"
4. click "save debug log" -> finished
Hi
I've the same issues see Case #29210547
I've also tried up-and downgrade fw, hw reset, disable unused functions.... still drops. My mobile hotspot works fine - but I need a router.
I've tried a zyxel lte router from my workplace for a couple of days without any problems! Same location as the netgear R7100lg.
Netgear - please solve the problem.
Steffen
We need this to be fixed, it can't be that hard. This is ridiculous.
Hi,
I have the same problem, 4G disconnects and only way to fix it is to boot the device. I also have cheap 4g modem (with terrible quality WLAN..) that does not have the same problem with the same SIM card. I'm contacting the seller and trying to get refund, sadly I'm not convinced Netgear will fix the issue or is even dedicated fixing the issue. :(
I wonder if anyone at Netgear is every gonna read this thread and messages again. It's bad. Very bad...
TowerStudio dam_ged It seems there is no official Netgear response on this thread (sadly!), so maybe let me give you a small update.
My case (#29651272) has been investigated by the engineering team and qualified as a known issue. I have been told they are working on it. In the meantime I tested a new firmware (V1.0.0.41T1_1.0.6) which was suffering exactly the same issue - all connections were dropped every hour.
So it's been more than 4 months and we do not have any solution. Looking at this thread it seems dam_ged was testing firmware R7100LG_Q1_1.0.0.33_1.0.6_test. So we've had 8 software builds so far (from 1.0.0.33 to 1.0.0.41) without any noticable change. Let's put this straight - if I had known this, I wouldn't have bought this router.
I bought this model on Amazon in June last year.
I just sent them an email explaining the situation and asking what they could do to help? Within 5 minutes I got a return form and all I need to do is take it back to the post office, I don't even have to pay for the shipping. If only Netgear treated their customers the same way. I just need to find a better manufacturer (any recommendations welcome). Too bad, the Nighthawk looked nice.
Hi,
any news on this topic?
I have the exact same problem and it driving me nuts.
Thanks.
Sh4rp
Unfortunately not from my side. I'm trying to return the router back to the shop and get my money back.
In the meantime I bought D-Link DWR-953 and never touched it since then. It just works...
I have a also another device (Zyxel) and no problems.
Netgear: never again
I also do have the same issue over the past year of usage, it disconnects at regular intervals, I didn't mesure it but every hour sounds reasonable, I thought that it was due to my ISP! It ususally drops my TV.
When could we get a fix for that ? what a shame for netgear because this is the most expensive 4G router, I purchased it over a TP-Link so to have no problems but it seems it's the worst!
Can somebody share the beta firmware at least ? 4H sounds better than 1H....
