Where can a Nighthawk M1 (MR1100) be purchased? I believe the mobile hotspot device takes a W-10 battery? Thanks in advance Model: MR1100|Nighthawk LTE Mobile Hotspot Router

Nowhere on this forum or on additional Netgear and AT&T websites can I find information on how to get a replacement battery. So, does anyone know how a battery for the MR1100 might be aquired?

Hi Ipfleghardt,What provider do you have for your MR1100? Hi pkdstuff,If your MR1100 is AT&T then you can purchase a battery through AT&T. It will take around 3 months because I believe they are backlogged on the item. You can contact AT&T to confirm this. - Jason N

Hi MikeFl1, Many on the board have run the MR1100 without the battery on just the QC2 charger alone. Be sure you have a high quality QC2 or QC3 charger and USB C cable from a reputable company like Anker. When the Quick Charger is properly recognized you will see the words "QuickCharge" on one of the device status web admin pages. My recommendation would be to disable the onboard wifi and connect your hotspot via Ethernet to one or more decent Wifi Access points (not routers) throughout your home. TPLink makes some decent ones that are inexpensive (EAP245) Ideally these AP's would be hardwired (Ethernet) to a common switch. Netgear makes some nice inexpensive ones (ex GS105NA). Since many of us (myself included) don't have Ethernet throughout our house, MOCA (IP over Coax) or Ethernet over powerline can be used as the backbone between the switch and the AP's. I have been using MOCA myself (Actiontec ECB6200K02) with very good success for many years, but some of the newer powerline adapters seem okay, too as long as you're not trying to run through power strips and daisychained branch circuits. In the newest firmware version there is a setting to disable the Ethernet timeout. The default value is 2minutes. You'll need to use Chrome via the Web Admin page to adjust this setting. Additionally, you'll want to be sure your Ethernet device is plugged in before turning the hotspot on. Historically, if the hotspot did not detect an Ethernet link it would turn off this port to save power. My suspision is that if you are using a Wifi repeater, all of the broadcast beacons and Wifi node to node chatter is keeping the Wifi radios on the hotspot busy and running down the battery. Though it is still very strange that your battery would be run down while the hotspot is plugged in an charging. I've never seen this. There are other threads on the board about using Ethernet and dedicated AP's for the purpose I have described. Some have had good success and some have not. But it's been difficult to get to the root cause as many have had a wide variety of firmwares, settings, and procedures. Certainly there are several folks which use the MR1100 as a dedicated home broadband device. -Jonathan

My Nighthawk MR1100 has worked well for four months. Yesterday it turned off and showed low battery power. I reset it by removing the battery and SIM card. Now it only works when the battery is removed. As soon as I put the battery in, the device is non-responsive, powers down and will not do anything. Remove the battery and it is fine working on the charger. As noted on this string, I cannot find a replacement battery. Any suggestions?

I find a replacement battery here, I hope it can help you. Netgear Nighthawk M1 battery W-10 308-10019-01

Replacement Battery for Nighthawk M1 (MR1100)

23 Replies

UK-based
Luminary
Jan 02, 2018
Are you asking where to buy the MR1100 and also the battery, or just the battery? If you want to buy the MR1100 itself, from what I've read about it so far is that you need to buy it as part of a mobile internet package from one of the mobile network suppliers in the country where you'll be using it. The reason I've come to this conclusion is that the firmware upgrades for the MR1100 are not available on the Netgear website - they are automatically downloaded by the MR1100 via the specific mobile network supplier. My guess is that the firmware for the MR1100s provided by each supplier may be customised by Netgear for them.

Of course, I could be completely wrong but it may be wise to check this first before buying an MR1100 from another country.
- pkdstuff
  Tutor
  Feb 15, 2018
  Nowhere on this forum or on additional Netgear and AT&T websites can I find information on how to get a replacement battery. So, does anyone know how a battery for the MR1100 might be aquired?
  - JasonN
    NETGEAR Employee Retired
    Feb 15, 2018
    Hi Ipfleghardt,
    What provider do you have for your MR1100?
    
    Hi pkdstuff,
    If your MR1100 is AT&T then you can purchase a battery through AT&T. It will take around 3 months because I believe they are backlogged on the item. You can contact AT&T to confirm this.
    
    - Jason N
Pgirl
Aspirant
Mar 16, 2018
Have had problem with battery for nighthawk m1100. We have two devices. One works great! The other has had problems since the get go and turns out it is because if a defective battery. Att says they do not have any, that I would have to buy a whole new nighthawk unit with everything and have a 2year contract. If don’t want to do that to contact netgear to purchase battery. Netgear says to buy one on amazon or another 3rd party source because they do not sell to individuals. Cannot find one anywhere. Any suggestions?
- JasonN
  NETGEAR Employee Retired
  Mar 16, 2018
  Hi lpfleghardt & pgirl,
  Pgirl is correct. We do not sell the battery individually and that a whole unit would need to be purchased.
  Thank you for explaining that for us. :]
  
  - Jason N
  - JSchnee21
    Virtuoso
    Mar 16, 2018
    Hello Pgirl,
    
    How old is your MR1100? If the battery is defective should't they (either Netgear or AT&T) replace the entire hotspot then under the original MFG warranty?
    
    That said, I have no idea how long the hardware warranty is on the MR1100 -- 90 days? 365 days? The whole produce line is less than a year old, it only came out on Telstra last Spring.
    
    Are you sure the battery is defective and not the charger? The oem charger in the box (aka wall wart) seems to be pretty subpar. Most of us have replaced them with a quality QC2 or QC3 rapid charger.
    
    Which carrier do you have Telstra or AT&T? Make sure you have the latest firmware as (if Telstra) as some of the early firmware versions had battery charging related issues.
    
    -Jonathan
- DragonheartFL
  Aspirant
  Aug 15, 2018
  If you look on ebay they offer M-10 replacement batteries for $19.00 but you'll need to be prepared to wait a lil bit because they ship from china.

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Replacement Battery for Nighthawk M1 (MR1100)