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Forum Discussion
Verizon Wireless with Orbi AX4200 5G WiFi 6 Router (NBR750) disconnects from Verizon network
My Orbi AX4200 5G WiFi 6 Router (NBR750) with Verizon Wireless disconnects from Verizon network. The SIM was setup as a BYOD but seems to still have a provisioning issue. I’ve tried two different NBR750 and the issue still exists. I’ve tried getting VZW to provisioning three different SIMs and the issue still exists in different locations to rule out network coverage. Has anyone had issues getting the correct provisioning from Verizon wireless to get the router to work properly?
7 Replies
Hi J007,
Welcome to NETGEAR Community!
Kindly ask your Internet provider for the required APN, and enter the APN in the Orbi router web interface.
Please check link as reference [page 26 - 27]
https://www.downloads.netgear.com/files/GDC/NBK752/NBK752_UM_EN.pdfRegards,
Blanca
Community Team- Verizon has verified the APN (vzwinternet) and has provisioning three different SIM cards and multiple tier 2 tickets have been created with Verizon to verify provisioning and features. The netgear device continues to disconnect from the Verizon network. I’ve moved the new SIM from the netgear Orbi to my old novatel t1114 device and the old device works and doesn’t disconnect from the network. Can netgear confirm the exact SIM provisioning and features needed to make the Orbi work? Verizon says the device is not supported and that this is a netgear issue.
Hi J007,
Thank you for responding. We are looking into this. I sent you a private message requesting for additional information.
Regards,
Blanca
Community Team
seanreilly I just received info from Verizon Executive Escalation and Tier 3 that the NBR750 is not authorized by Verizon therefor Verizon will not support attempting to get this device to work. Verizon recommends returning the Orbi 5G device for a full refund. Or you could try using another wireless carrier. I truly think the limitation is with Verizon support and their lack of support for devices not sold by Verizon. Truth of the matter is they have a similar device they sell, the 5G Home Internet device, but don't allow the sale unless you are in specific areas they allow to sell that service in. I have a ticket opened for nearly three weeks with Netgear Engineering and have yet to receive a response. Since Netgear and the 5G modem manufacture advertises the Orbi 5G as a device that has been certified for use it should work.
Thanks J007 I will go ahead and return the NBR750 then. I didn't expect Verizon to officially support it, but thought it likely to work with Verizon's 5G as a bring-your-own-device anyway. We might have kept it and set it to use 4G/LTE at a lower speed, which I'd imagine would be more reliable, but there doesn't seem to be any setting to downgrade the connection to 4G.
I've ordered a Netgear LM1200 and a few Google WiFis to provide a similar setup on 4G which is well supported in the area.
As background, we already do have an old Verizon-provided home 4G/LTE router that's been used in the same house for years, but Verizon won't let us get on a data plan that has more than 15GB before being throttled down to sub-DSL speeds. I appreciate your help with this!
- I had the same hopes that I could replace my old now limited Verizon 4G LTE Home Internet router with the Orbi 5G…I still have a Netgear engineering ticket that’s supposedly being looked into but it has not had any updates since it was opened three weeks ago. Im not very optimistic anything will come from that. I’m probably going to have to go the Starlink route and not risk any more issues with Verizon and in supported device issues. The NBR750 does have a setting under mobile broadband to set it to only use 4G…but in my situation it still disconnects from Verizon’s network.
