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Cannot register new netgear product . - Website functioning correctly ? ?
I have registered my account , but when trying to register my new product , JGS516pe the site , simply refreshes when you click register , and does not prompt any incorrect field , and does not email or notifiy/register a registered product .
Can someone technical in Netgear please assit my query and check , registerations are working please?
Thanks
Rhys Lewis
RhysLewis@gmail.com
Thanks , I logged a case , and online chat sorted this issue out.
Appears registration of new devices was glitched for a bit .
Should be working now for everyone now.
5 Replies
Yes, me too.
I just tried to register my GS308 and the website said "Already Registered" !!
I have the box + the amazon purchase date.
Please advise.
RhyseeNZ wrote:I have registered my account , but when trying to register my new product , JGS516pe the site , simply refreshes when you click register , and does not prompt any incorrect field , and does not email or notifiy/register a registered product .
Can someone technical in Netgear please assit my query and check , registerations are working please?
Thanks
Rhys Lewis
RhysLewis@gmail.com
Hightown wrote:
Yes, me too.
I just tried to register my GS308 and the website said "Already Registered" !!
I have the box + the amazon purchase date.Welcome to the Netgear Community!
Create a chat / case online on NETGEAR support and keep a soft copy of the proof of purchase/invoice, the device label/box label ready for verification.
Regards,-Kurt
Hi Kurt
Thanks
Thanks
Rhys
Afraid, my previous post was probably to much "easy talking" as a user owning multiple Netgear devices.
Indeed. at the initial account and product registration, an already "used" serial number does lead to a dead-end loop.
Let's see what the NTGR people will answer now.Thanks , I logged a case , and online chat sorted this issue out.
Appears registration of new devices was glitched for a bit .
Should be working now for everyone now.
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