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Forum Discussion
Dead GSM7324 after Switch Recovery Tool?!
I purchased a switch second hand and was hoping to restore the software on it to get it back up and running. After getting the "unknown box topology" - seems common according to Google - I attempted ...
The box might be dead.
No one here knows anything about the jumpers. They're undocumented and usually never seen/touched since opening the case voids the warranty.
I'm not familiar with your model of switch, but look around for a pinhole or something similar for "reset" or "factory reset."
Sometimes it's a push and release. Other times it's a push, hold for X seconds, and release. There's usually a way to reset the config to factory defaults, though it won't do anything in the case of a corrupt or missing firmware.
I'm not familiar with the boot process of that switch and firmware version, but on our GSM7352S switches with firmware 6.x.x.x and later, there's prompt that shows for about 2 seconds during the boot process that gives some recovery options.
There may be other undocumented key sequences you can use during boot, but only Netgear tech support could tell you that. Good luck with that, though. I usually have to teach them about the hardware they manufactured, so it's unlikely you'll get that level of advanced help from them.
You could also look into purchasing a support contract, if they'll let you. I've heard that lets you talk to the engineering level people in California. We haven't done it because it costs almost as much as the switch itself for the GSM7352S.
No one here knows anything about the jumpers. They're undocumented and usually never seen/touched since opening the case voids the warranty.
I'm not familiar with your model of switch, but look around for a pinhole or something similar for "reset" or "factory reset."
Sometimes it's a push and release. Other times it's a push, hold for X seconds, and release. There's usually a way to reset the config to factory defaults, though it won't do anything in the case of a corrupt or missing firmware.
I'm not familiar with the boot process of that switch and firmware version, but on our GSM7352S switches with firmware 6.x.x.x and later, there's prompt that shows for about 2 seconds during the boot process that gives some recovery options.
There may be other undocumented key sequences you can use during boot, but only Netgear tech support could tell you that. Good luck with that, though. I usually have to teach them about the hardware they manufactured, so it's unlikely you'll get that level of advanced help from them.
You could also look into purchasing a support contract, if they'll let you. I've heard that lets you talk to the engineering level people in California. We haven't done it because it costs almost as much as the switch itself for the GSM7352S.
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