My FVS318G v1 will cut out the internet multiple time in single day. I'm not using VPN and I'm not any sort of filtering. I'm using NAT and have a basic configeration Please help.

Hello vanmalt, Welcome to the community! I have some questions for us to isolate the issue properly, I have listed them below: When you lose internet connection, do you still have access to the web UI of the router? Are you still getting a public IP on the router when the issue happens? Does the WAN light on the router turn off? When a computer is directly connected to the modem, do you experience the same issue? What changes have you made to your network before the issue started? What is the firmware version currently installed on the router? Looking forward to your response. Thanks,

1. I have access to the web UI just not the internet.2. I'm not sure what you are asking. does the router display the broadband IP address?3. No4. Same issue. no internet5. none6. 3.1.1-08

Hi vanmalt, Regarding your answer on question no. 4, you have mentioned "same issue. no internet" which means that you have no internet access if you connect a PC directly to your modem. You need to contact your Internet Service Provider for assistance to resume internet connection. Also, about question no. 2 regarding about the Public IP Address that was asked, kindly access the web-GUI of the FVS318Gv1. Then, go to Monitoring > Router Status then check the IP Address on the Broadband Configuration section. Kindly refer to the image below: Regards, DaneA NETGEAR Community Team

I'm sorry. I miss read the fourth question. The modem is up. i get the internet just fine when i'm connected to the modem when the router doesn't allow traffic.

Hello vanmalt, Going back again to the image shown above, when you lose the internet access do you still have an IP address on Broadband Configuration? Thanks,

FVS318G v1 cut out internet | NETGEAR Communities

11 Replies

JohnRo
NETGEAR Employee Retired
Feb 17, 2016
Hello vanmalt,

Welcome to the community!

I have some questions for us to isolate the issue properly, I have listed them below:

When you lose internet connection, do you still have access to the web UI of the router?

Are you still getting a public IP on the router when the issue happens?

Does the WAN light on the router turn off?

When a computer is directly connected to the modem, do you experience the same issue?

What changes have you made to your network before the issue started?

What is the firmware version currently installed on the router?

Looking forward to your response.

Thanks,
- vanmalt
  Aspirant
  Feb 18, 2016
  1. I have access to the web UI just not the internet.
  2. I'm not sure what you are asking. does the router display the broadband IP address?
  3. No
  4. Same issue. no internet
  5. none
  6. 3.1.1-08
  - DaneA
    NETGEAR Employee Retired
    Feb 18, 2016
    Hi vanmalt,
    
    Regarding your answer on question no. 4, you have mentioned "same issue. no internet" which means that you have no internet access if you connect a PC directly to your modem. You need to contact your Internet Service Provider for assistance to resume internet connection.
    
    Also, about question no. 2 regarding about the Public IP Address that was asked, kindly access the web-GUI of the FVS318Gv1. Then, go to Monitoring > Router Status then check the IP Address on the Broadband Configuration section. Kindly refer to the image below:
    
    Regards,
    
    DaneA
    NETGEAR Community Team

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FVS318G v1 cut out internet

11 Replies

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