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pwn3d781's avatar
pwn3d781
Aspirant
Mar 06, 2016

FVS336Gv2 DNS Issues?

This week, I was trying to get a VPN established on my office's FVS336Gv2 router. After encountering some issues, I opted to attempt a firmware update to see if that could resolve the problems I was running into.

 

After updating the firmware, I was now able to get the VPN working - well, somewhat (still having some issues but those are relative to my own routing configuration, I think, not the router). However, since the firmware update to 4.3.3-6, I find that the router interface is extremely sluggish (not a huge deal, I'll live), but more importantly, I've introduced some severe DNS issues to the office network.

 

Periodically, Web sites will fail to load and e-mail servers will fail to be reached. Google Chrome (the browser I have installed on most of the workstations) will usually pause on "Resolving host" in the status bar the bottom of the window, before returning a "No Internet" or "DNS failed" type of message. A refresh or a re-load will usually connect successfully (though a couple users see the error and hit the brakes hard before doing anything else). I find that once I've reached a site (i.e. Gmail or our asset-tracking site), I don't get failures, but sometimes it's loading the site at all that's the problem.

 

For reference: I have two WAN connections feeding the router (one dynamic, one static IP, our ISP is Comcast Business). The router is connected to a ProSafe GS748T 48-port switch, into which all our servers/backup devices/wall ports are connected. I haven't touched the 48-port switch, not even to reboot it. The router is also connected to an ancient Linksys WRT54G wireless router that has been set up as a wireless access point only (DHCP and all are disabled). The router and switch were installed together. The only thing I've changed that precipitated this (at least I assume!) is the firmware on the router.

 

The majority of the workstations are set to use static IPs (for predictability), with their DNS server addresses set to those of our ISP. Most of the workstations are running Windows (with a couple MacBooks to boot).

 

So far I've thrown the following at it:

 

- Set the router's DNS servers to Google's public DNS, which made no difference (didn't change all the workstations though, just the router).

- Disabled the DNS proxy setting, which makes no difference.

- Reset the router to base settings, which restored it to a clean install of 4.3.3-6.

- Downgraded firmware to 4.3.3-5; the user interface is zippier but functionally there's no change.

- Switched the router from NAT to Classical Routing, to no avail.

- Changed load balancing to use the static IP as the primary WAN with roll-over (didn't really expect anything but I was desperate).

 

Basically I'm trying to find anything that's different from how I had the router configured with the base firmware - and I didn't really change much outside of network addresses and a forwarding rule for our security camera system.

 

What is there at this point that I should try next - or that I haven't tried? Should I try finding an even older version of the firmware and go that route? Could there be a hardware issue in tandem with the new firmware?

 

Thank you!

5 Replies

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired

    Hi pwn3d781,

     

    Welcome to the community! :)

     

    Kindly answer the questions below:

     

    a. Disconnect the PC/s from the GS748T switch then directly connect the PC/s to the FVS336Gv2, are you able to go online just fine?

    b. What speed/bandwidth are you getting if you connect a PC directly to the FVS336Gv2?

    c. What is your subscribed speed/bandwidth from your ISP or Internet Service Provider?

    d. Kindly try to connect a PC directly to the modem, are you able to access any website just fine?

    e. What speed/bandwidth are you getting if you connect a PC directly to the modem?

    f. Is your modem a modem-only device or a router and modem combination?

    g. Is the WAN IP Address registered on your FVS336Gv2 a Public IP Address?  To verify this, go to Monitoring > Router Status on the web-GUI of the FVS336Gv2.

    h. What is the current firmware of the GS748T switch?

     

    I look forward to your response.

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

    • pwn3d781's avatar
      pwn3d781
      Aspirant

      Hi Dane,

       

      a. When I was working on configuration yesterday, I had my laptop connected directly to the FVS336Gv2, with the same errors as before.

      b/c. Honestly we're not having any speed/performance issues. Without running a proper speed test, I would say access times are about where they were before I flashed the FVS336Gv2. And that's whether through the switch or the FVS336Gv2. The only issue we're having is relative to DNS apparently failing to load.

      d/e. There appear to be no issues when connected directly to one of the modems. Speed/throughput is about the same, but I went through about 10 different sites and all loaded without hesitation. I'd be lucky to have the same success while on the LAN.

      f. The two modems are (WAN1, dynamic) a Netgear CG3000DCR and (WAN2, static IP) a Cisco DPC3939B. Both are four-port modem/routers, as configured by Comcast. I have not made any changes to the modems.

      g. WAN 2 is a public IP address; that is the static IP we have registered with our ISP. The modem attached to WAN 1 is a private IP for the ISP. I only have one externally-viewable port configured (for our security camera system) and I can successfully view that from my home PC.

      h. The firmware on the GS748T is 6.3.0.9 - that's what it shipped with.

       

      To reiterate, until the firmware update that I performed last Monday, everything was running like clockwork, as it had since I installed the hardware out of the box. I am assuming it must have something to do with DNS caching or accessing the servers, and I wish I could say it were predictable, but it's not.

      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired

        Hi pwn3d781,

         

        On the web-GUI of your FVS336Gv2, kindly uncheck both "Block TCP flood" and "Block UDP flood" as shown below then check if same problem occurs.

         

         

         

        Regards,

         

        DaneA

        NETGEAR Community Team

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