how to make contact with support as the website chat and request hardware replacement are not workin

Case number 45367747

Please can someone get back to me as I am unable to update this info onto the case as it keeps saying "Cannot add case comment. You may not have permission or the case does not exist"

PLEASE CAN SOMEONE HELP

I updated the Switch Firmware as instructed, but it appears to have broken the switch.

I was unable to connect to it.

After leaving for 1 hour, i decided to restart the switch using the rest button, but this did not work either.

Finally, i decided to factory default the switch using the button and it should default to IP 192.168.0.239.

When I put my laptop IP to 192.168.0.2 and have a cat 5 cable plugged directly between the devices I am unable to connect.

I have also tried using the Prosafe PLus congi utility software, but it does not find the switch.

So, although the switch powers on and lights appear, i am unable to access it.

Please can you provide a replacement switch ASAP as this is business Critical.

Thanks

Phil