NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Install new fan from the start on JGS516PE
I had some bad experience in the past with using 3rd party fans with switches and firewalls, mainly that every company wires fan headers in their own way and the new expensive fan just burns out as t...
Why change the fan on a factory new switch, immediately breaking the ProSafe Lifetime Warranty?
This topic is not about warranty, it is about changing factory installed fan to comparable 3rd party fan.
There is nothing inspiring about the fact that replacing an easily serviceable part with one that matches or exceeds specifications of the original - according to your statement voids warranty. This does not excuse the company from making schematics and pin layout information available as consumers have the right to repair and modify their products.
Just so you know, blanket claims like - if you touch anything we void your warranty, can be brought in to question in small claims court or in arbitration, if change or modification made was reasonable and done in compliance with standards that manufacturer puts forth. The manufacturer has specifications for what performance fan should produce and it was replaced with one that met or exceeded those specifications and done so in compliance with standards they put forth, the claim can not be made that it would have performed any different from the original part.
I will gladly challenge them if they tried to pull this one out. However, I think like the majority of companies Netgear cares about their customers and will honor their warranty unless major negligence on the part of the customer is found. And negligence should void warranty without a dobt.
Which is why I am here looking for accurate information on how fan pins are laid out.
For Netgear a fan (or for the sake of it also a switch internal power supply) is not an easy serviceable part, thus the pinout and fan specs are unlikely to become available. It might be easy for us two souls here to do it - however another fan has a different characteristic in RPM vs. airflow, so the intended cooling is not in place, leading to other unexpected problems. That's why we will never get what you are looking for here.
The fan is not a power supply nor is it attached to the power supply, these are two different things, located separately, a significant distance apart considering the size of the enclosure, and not directly attached. Do not mix the two for the sake of it, please
In legal terms, fan replacement falls under easily serviceable part.
Easily serviceable has a definition that falls within the following guidelines - an average person can complete the process without special tools by reading text instructions and specifications.
If I get 10 people off the street and have them watch me change a fan in a switch, a process that would take 5minutes, and you will then tell them it is not a user serviceable part - they will laugh at you. because they could perform that task with a screwdriver, compatible fan and 10 lines of text instructions
Please do not make a mystery out of fans, they are not animals in the wild that have mystical properties only known to the manufacturer.
Fans have specifications, that define their the performance envelope and expected airflow, lifespan and power consumption they will provide.
Manufacturer defines what values meet the requirements of a given piece of equipment so that replacements meet those specifications.
If motor dies in your dishwasher, you can go and buy another from any manufacturer as long as that motor meets the specifications.
Right now you stated that Netgear will not make fan specifications available and I am just going to close my eyes on that here because this is not a formal exchange, we are just chatting here. However, any formal request for such information will provide that information. As a company, you can not refuse to provide specifications for replacement parts you sold to a consumer, that would be trying to monopolize servicing your equipment and violate consumer rights.
However, with some help from people at Reddit it was possible to find specifications for fan installed on exactly this device, even confirmed with photo.
Netgear buys it from a company called Delta Electronics and fan model number is EFB0412MD-R00
Manufacturer of the fan provides a full spec list on their website, it's a 12V fan that compared to one I want install moves 20% less air in the low range of the envelope and 40% less air in the high range and is 40-60% louder, it also consumes more power due to lower quality bearing and has 40% shorter expected operational lifespan.
Like I said - new fan will be exceeding the specifications of the original fan across all values by 20-60%
So you can say I got what I needed, but not here.
I am disappointed that this is the level of support Netgear customer gets here. I do not blame you for it, I just think its poor experience. Mainly because you seem to position yourself as somewhat official representative of Netgear, giving answers that seem to reflect company position on the matter. If that is not the case then let me know.
So i will write a letter to HQ office to see if they think this is how they want customers to see the company
Very sad.
In no way I'm an official Netgear person, neither here, nor elsewhere. I'm just yet another customer here.
My answer is based on other users which have requested to replace fans on a switch, and Netgear gave a clear statement to use the warranty instead - and anything else will void the device warranty.
johngm has his own community thread Connect With The SMB GM - bring your arguments to his attention.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
