JGS524PE - ProSafe Plus Utility , The switch and manager IP address are not in the same subnet.

Network Category is Public.

 Also I tried to run the Pro Safe Utility as an ADMIN but the box to run as an ADMIN was greyed out so I could not check the box.   I will see if my account is not flagged with ADMIN rights for some reason.

FYI, I have to run to some appointments for a few hours.   Thanks for all your assistance so far.  

---

Cabinhaven wrote:

Network Category is Public.

---

Definitively wrong - Windows Firewall will close the firewall for incoming connections of connected to an (untrusted) public network, including tftp. Change this to a private network.

Also,  I did confirm my account is setup as an "administrator".   But for some reason the ProSafe Utility does not appear to be able to run as an admin.

thanks

OK, will give that a try.

Hello,

So at this time I have changed my wired network to be "private" and tried my wifi network as both "private and public".   But when I run the Pro Safe utility and attempt to apply the Firmware update I still receive the TFTP Timeout.

I also confirmed I have admin rights on the ProSafe Utility specifically.   See screenshot attached.   If you have any other thoughts I am all ears.  :)  My appt was delayed a bit so I will be online for a while longer.  Thanks

Hello,

I am not familiar with how to do this step you suggested: (locate abdrichtxlick on the .exe)

In private network mode, run the app as administrator (locate abdrichtxlick on the .exe) the ownership alone is not sufficient.

What I did do is make sure both my wired network and active wifi network were both set to private.  Change the PC IP address to 192.168.0.29 to match the Prosafe Utility.

Via File Explorer went to the ProSafe Utility EXE, right clicked on it and slected "run as admin".  Sorry to say at the end I still got the TFTP Timeout.   Can you help me with the (locate abdrichtxlick on the .exe) step you provide?  I am unclear how to do this step.

Thanks for your patience.   (note also reconfirmed I don't have any 3rd party virus protection running.   

Hm, some scratch text submitted by error, sorry.

Try to locate the ProSAFE Plus Utility.exe, located for example in C:\Program Files (x86)\NETGEAR\ProSAFE Plus Utility\ - right click, compatibility, tick Run as Administrator, and apply.

Thanks,

Just for a recap, I went to Netgear.com and downloaded the ProSafe Utility that it said was most current for my JGS524PE switch.   The EXE is date 8/6/2010.   I have been able to right click on that EXE and run it in "Run as Administrator" but I get the same TFTP Timeout.

I then decided to remove the ProSafe Utility and Download the Utility and apply it again and I got this error WinPcap error message during the install.   I am hoping this is my primary issue and if we can solve for this it may begin working?  I do recall getting this when I initially downloaded the utility as well.  

Might this be of any help? 

Just to recap:  My active wired and wireless networks are set to Private, No 3rd Party Virus protection is loaded on the PC, I have run the Utility from Files Explorer as "Run as Adminstrator".  

Thanks again

Hi,  I wanted to let you know that I was able to delete Win PCAP from my system and allow the Prosafe Utility Apply again and it did so without error this time.    Sorry to say I still get the TFTP Timeout when it a run as admistrator.   

I have even tried to apply the firmware with my router unplugged so I am off the internet but the results there were also TFTP timeout.

Any last thoughts?   Thanks

Hm, no more ideas from here ... permitting the ProSAF Plus Utility as full rights on the firewall after the installation, and it has almost "physical" acess to the network due to the driver in place. XavierLL ?

Hi ,

As you are already running the version 2.0.1.26 I would recommend to try to access to the switch using a web browser and try to upgrade the firmware from there. And later on try to use again the ProSAFE Plus Utility.

Please let us know if that works!

Xavier Lleixa

NETGEAR CBU PLM

Thanks,

What address do I use to get to the switch?  Below is what ProSafe Plus shows?

If I currently use 192.168.0.239 or 192.168.1.40 I get the error that the site can't be reached.  See print screens.

thanks

To all those who helped this novice, Thank You.  

I finally gained access to the Web UI with all your help and once connected to the Switch the firmware upgrade went fast and flawless.   I will document this for myself so I can do it in the the future if the ProSafe Utility is not an option.  

Thanks very much!