Forum Discussion

Aspirant

Apr 22, 2018

Solved

JGS524PE - ProSafe Plus Utility , The switch and manager IP address are not in the same subnet.

Hi all, I have a JGS524PE ProSafe Switch running Firmware version 2.0.1.26 that have not been updated in a very long time. I wanted to update to the latest version firmware for this switch. ...

Firmware

schumaku
Apr 26, 2018
Of course you cant reach it - the first is the switch default IP address, the second is the IP address of your WIndows system. As these are not in the same subnet, the 192.168.0.239/24 can't be reached. temporarily change the LAN IP address of your Windows system to some address in the 192.168.0.0/24 (255.255.255.0) network, like 192.168.0.123. Now you will be able to reach the switch.

schumaku

Guru - Experienced User

Apr 26, 2018

Hm, no more ideas from here ... permitting the ProSAF Plus Utility as full rights on the firewall after the installation, and it has almost "physical" acess to the network due to the driver in place. XavierLL ?

XavierLL

NETGEAR Employee Retired

Apr 26, 2018

Hi ,

As you are already running the version 2.0.1.26 I would recommend to try to access to the switch using a web browser and try to upgrade the firmware from there. And later on try to use again the ProSAFE Plus Utility.

Please let us know if that works!

Xavier Lleixa

NETGEAR CBU PLM

Cabinhaven
Aspirant
Apr 26, 2018
Thanks,

What address do I use to get to the switch? Below is what ProSafe Plus shows?

If I currently use 192.168.0.239 or 192.168.1.40 I get the error that the site can't be reached. See print screens.

thanks
schumaku
Guru - Experienced User
Apr 26, 2018
Of course you cant reach it - the first is the switch default IP address, the second is the IP address of your WIndows system. As these are not in the same subnet, the 192.168.0.239/24 can't be reached. temporarily change the LAN IP address of your Windows system to some address in the 192.168.0.0/24 (255.255.255.0) network, like 192.168.0.123. Now you will be able to reach the switch.
Cabinhaven
Aspirant
Apr 26, 2018
To all those who helped this novice, Thank You.

I finally gained access to the Web UI with all your help and once connected to the Switch the firmware upgrade went fast and flawless. I will document this for myself so I can do it in the the future if the ProSafe Utility is not an option.

Thanks very much!