Forum Discussion

Aspirant

Sep 04, 2017

Solved

JGS524v2 24 port - Loss of ethernet connection after 5-15 minutes

Hi, I have a switch that works perfectly fine after rebooting but 5-15 minutes later all wired connections simply stop working. So computer, printer, smart tv, etc all lose ethernet access. I also l...

Loss of wired connection

XavierLL
Sep 08, 2017
Hi informatica,

I would suggest that you disable the IGMP Snooping feature on the switch as all lights are green could be that a broadcast storm is happening in the network.

Hope it helps!

Regards

Xavier Lleixa

NETGEAR CBU PLM

Informatica

Aspirant

Sep 05, 2017

Additional info:

1. Even when I cannot get internet, all ports are still green in the switch.

2. Changing from wired to wireless solve the problem for all the devices, i.e., there are no drops after 5-15 minutes.

3. I have performed factory reset in the switch.

4. Rebooting the switch solves the problems fir 5-15 minutes, after that I lose access to the internet and to the switch again.

i have no idea what else I can do.

thanks in advance for your help.

Informatica

Aspirant

Sep 05, 2017

And the correct switch model is JGS524ev2 24port.

thanks

XavierLL
NETGEAR Employee Retired
Sep 08, 2017
Hi informatica,

I would suggest that you disable the IGMP Snooping feature on the switch as all lights are green could be that a broadcast storm is happening in the network.

Hope it helps!

Regards

Xavier Lleixa

NETGEAR CBU PLM
- Informatica
  Aspirant
  Sep 12, 2017
  Hi,
  thanks for the suggestion. Amazon replaced the switch and still had the same problem. I then took your suggestion and It worked! Big thank you.
  I am now going to update the firmware with my fingers crossed.
  take care
  - JohnC_V
    NETGEAR Employee Retired
    Sep 13, 2017
    Informatica,
    
    Welcome to our community!
    
    It seems that everything works ok now. I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
    
    Regards,