NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Khansen_dk's avatar
Khansen_dk
Aspirant
Sep 20, 2023

M4250 - 404 Not Found when trying to enter the Main UI

Hi all,

We have a bunch of M4250 switches that have been working fine for a year or so.


Suddenly, we can't login into the Main UI (classic configuration) one one of them.
When we click the Main UI Login button we get a "404 not found" error. The URL its trying to open is: http://169.254.100.100/v1/base/cheetah_login.html

The AVI UI Login works, but we need access to more granular settings.

We have tried the following - all to no avail:
- hard reset of the switch (hold the button for 15sec)
- Upgraded firmware to latest greatest. 

- Tested with different laptops/browsers

Does anyone have other suggestions for thing to try before we declare this unit dead?

Best regards,
Kim

4 Replies

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Sep 20, 2023

    Hello Kim

     

    Khansen_dk wrote:

    When we click the Main UI Login button we get a "404 not found" error. The URL its trying to open is: http://169.254.100.100/v1/base/cheetah_login.html

    This is a Link-Local LAN IP, in use only if the DHCP does not assign an IP address (the switch stack does fall-back to the Link-local address, as described in Unable to access a M4100 series user interface by HTTP or Telnet - different/older model, still applicable here.

     

    Regards

    -Kurt

    • Khansen_dk's avatar
      Khansen_dk
      Aspirant
      Sep 20, 2023

      Hi Kurt,

      The switch has a static IP address and my IP is in the same range and subnet as the switch.

      I have tried resettings the switch using the ezconfig, but it didn't make any difference.

      I can ping and login to the switch via the AV UI - no problem.

      It is just the Main UI that is unavailable.

      Best regards,

      Kim 

      • Edyx's avatar
        Edyx
        Aspirant
        Nov 19, 2023

        Hi guys,

        Same problem here, after updating to firmware 13.0.4.17, I cannot access anymore to the main UI, and I noticed also that when save and upload a configuration file some configuration doesn't update correctly. I also checked the ".cfg" file and it seems that everything is ok, I'll post it here:

        Spoiler
        !AVUI Configuration:
        !
        !<timezone>
        !{"switchConfig":{"clock":{"timezone":""}}}
        !</timezone>
        !<template>
        !{"name": "Video with AES67 audio","custom":false,"activation":true,"description":"To connect IP Video devices and their controller. Audio AES67 supported at the same time in the same VLAN. Supported devices include NVX, AMX, ZeeVee, Aurora, Kramer, Atlona, ATEN, LibAV, Visionary, Wyrestorm, Extron NAV, Dante AV, SDVoE & etc.","multicast": {"igmp": true,"igmpPlug": true},"AVB":false,"PTP":true,"MTU":true,"qos": [{"type":1,"codePoint":34,"priority":4},{"type":1,"codePoint":46,"priority":5},{"type":1,"codePoint":56,"priority":6},{"type":2,"priority":6,"schedulerType":2},{"type":2,"priority":5,"schedulerType":2},{"type":2,"priority":4,"schedulerType":2}]}
        !{"name": "Waves Soundgrid","custom":false,"activation":true,"description":"To connect IP Audio SoundGrid devices and their controllers.","multicast": {"igmp": true,"igmpPlug": true},"AVB":false,"PTP":false,"MTU":true,"qos":[]}
        !{"name": "Shure Converged Audio and Control Network","custom":false,"description":"To connect Shure devices requiring audio and control traffic on a single VLAN. Compatible with Dante, AES67, QSYS, and Biamp Dante devices.","multicast": {"queryInterval": 30,"igmp": true,"igmpPlug": true},"AVB":false,"PTP":true,"MTU":false,"qos":[{"type": 1,"codePoint": 34,"priority": 4},{"type": 1,"codePoint": 46,"priority": 5},{"type": 1,"codePoint": 56,"priority": 6},{"type":2,"priority":6,"schedulerType":2},{"type":2,"priority":5,"schedulerType":2},{"type":2,"priority":4,"schedulerType":2}]}
        !{"name": "Visionary AV Network","custom":false,"activation":true,"color":{"value":"#4381CF", "modifiable":true},"description":"To connect Visionary AV systems. For quick auto detection and for ease of configuration.","multicast": {"queryInterval": 30,"igmp": true,"igmpPlug": true},"AVB":false,"PTP":true,"MTU":true,"macfilter1":true,"qos": []}
        !{"name": "Video","custom":false,"activation":true,"description":"To connect IP Video devices and their controller. Audio can be sent and received using another VLAN tag in another profile simultaneously. Supported devices include NVX, AMX, ZeeVee, Aurora, Kramer, Atlona, ATEN, LibAV, Visionary, Wyrestorm, Extron NAV, Dante AV, SDVoE & etc.","multicast": {"igmp": true,"igmpPlug": true},"AVB":false,"PTP":false,"MTU":true,"qos":[]}
        !{"name": "Crestron DigitalMedia AV Network","custom":false,"activation":true,"color":{"value":"#0099DB", "modifiable":true},"description":"To connect Crestron DM NVX (video), Crestron DM NAX (audio), Creston 1 Beyond cameras (NDI), PCs, and other Crestron Control network devices.","multicast": {"queryInterval": 30,"igmp": true,"igmpPlug": true},"AVB":false,"PTP":true,"flowControl":true,"MTU":false,"poe":true,"qos":[]}
        !{"name": "Audio AES67","custom":false,"activation":true,"description":"To connect IP Audio AES67 devices and their controller","multicast": {"igmp": true,"igmpPlug": true},"AVB":false,"PTP":true,"MTU":true,"qos": [{"type":1,"codePoint":34,"priority":4},{"type":1,"codePoint":46,"priority":5},{"type":1,"codePoint":56,"priority":6},{"type":2,"priority":4,"schedulerType":2},{"type":2,"priority":5,"schedulerType":2},{"type":2,"priority":6,"schedulerType":2}]}
        !{"name": "Audio Dante","custom":false,"activation":true,"description":"To connect IP Audio Dante devices and their controller","multicast": {"queryInterval": 30,"igmp": true,"igmpPlug": true},"AVB":false,"PTP":true,"MTU":true,"qos":[{"type": 1,"codePoint": 48,"priority": 5},{"type":1,"codePoint":56,"priority":6},{"type":1,"codePoint":46,"priority":5},{"type":1,"codePoint":8,"priority":2},{"type":2,"priority":2,"schedulerType":2},{"type":2,"priority":6,"schedulerType":2},{"type":2,"priority":5,"schedulerType":2}]}
        !{"name": "Lighting","custom":false,"activation":true,"description":"To connect sACN, Art-Net, and MA-Net3 network devices, for controlling lighting equipment.","multicast": {"igmp": true,"igmpPlug": true},"AVB":false,"PTP":false,"MTU":true,"storm":false}
        !{"name": "Data","custom":false,"activation":true,"description":"To connect PCs and other Control network devices. CobraNet is supported in a VLAN other than VLAN 1.","multicast": {"igmp": false,"igmpPlug": false},"AVB":false,"PTP":false,"MTU":true}
        !{"name": "Audio Video AVB","custom":false,"activation":true,"description":"To connect IP Audio Video AVB devices and their controller.","multicast": {"igmp": false,"igmpPlug": false},"AVB":true,"PTP":false,"MTU":false,"qos":[]}
        !{"name": "NUCLEUS Converged AV Network","custom":false,"activation":true,"defaultName":{"name":"NUCLEUS","modifiable":true},"color":{"value":"#055071", "modifiable":true},"description":"To connect EvertzAV NUCLEUS Session Manager and UXP gateways on a single converged network.","multicast": {"igmp": true,"igmpPlug": true},"AVB":false,"PTP":false,"MTU":true,"qos":[]}
        !{"name": "Video with Q-SYS audio","custom":false,"activation":true,"description":"To connect IP Video devices and their controller. Audio Q-SYS supported at the same time in the same VLAN. Supported devices include NVX, AMX, ZeeVee, Aurora, Kramer, Atlona, ATEN, LibAV, Wyrestorm, Extron NAV, Dante AV, SDVoE & etc.","multicast": {"igmp": true,"igmpPlug": true},"AVB":false,"PTP":true,"MTU":false,"macfilter":true,"qos":[{"type":1,"codePoint":34,"priority":4},{"type":1,"codePoint":46,"priority":5},{"type":1,"codePoint":26,"priority":3},{"type":2,"priority":5,"schedulerType":2},{"type":2,"priority":4,"schedulerType":2},{"type":2,"priority":3,"schedulerType":2}]}
        !{"name": "Video with Dante audio","custom":false,"activation":true,"description":"To connect IP Video devices and their controller. Audio Dante supported at the same time in the same VLAN. Supported devices include NVX, AMX, ZeeVee, Aurora, Kramer, Atlona, ATEN, LibAV, Visionary, Wyrestorm, Extron NAV, Vaddio EasyIP, Dante AV, SDVoE & etc.","multicast": {"queryInterval": 30,"igmp": true,"igmpPlug": true},"AVB":false,"PTP":true,"MTU":true,"qos": [{"type": 1,"codePoint": 48,"priority": 5},{"type": 1,"codePoint": 56,"priority": 6},{"type": 1,"codePoint": 46,"priority": 5},{"type": 1,"codePoint": 8,"priority": 2},{"type": 1,"codePoint": 34,"priority": 4},{"type":2,"priority":6,"schedulerType":2},{"type":2,"priority":5,"schedulerType":2},{"type":2,"priority":4,"schedulerType":2},{"type":2,"priority":2,"schedulerType":2}]}
        !{"name": "Shure Split Audio and Control Network","custom":false,"description":"To connect Shure devices requiring separation of audio and control traffic into different VLANs. Compatible with Dante, AES67, QSYS, and Biamp Dante devices.","multicast": {"queryInterval": 30,"igmp": true,"igmpPlug": true},"AVB":false,"PTP":true,"MTU":false,"qos":[{"type": 1,"codePoint": 34,"priority": 4},{"type": 1,"codePoint": 46,"priority": 5},{"type": 1,"codePoint": 56,"priority": 6},{"type":2,"priority":6,"schedulerType":2},{"type":2,"priority":5,"schedulerType":2},{"type":2,"priority":4,"schedulerType":2}]}
        !{"name": "Video NDI4","custom":false,"description":"To connect NDI Version 4 (mTCP) video devices and cameras.","multicast": {"igmp": true,"igmpPlug": true},"AVB":false,"PTP":false,"flowControl":true,"MTU":false,"qos":[]}
        !{"name": "Audio Q-SYS","custom":false,"activation":true,"description":"To connect IP Audio Q-SYS devices and their controller","multicast": {"igmp": true,"igmpPlug": true},"AVB":false,"PTP":true,"MTU":false,"macfilter":true,"qos":[{"type":1,"codePoint":34,"priority":4},{"type":1,"codePoint":46,"priority":5},{"type":1,"codePoint":26,"priority":3},{"type":2,"priority":5,"schedulerType":2},{"type":2,"priority":4,"schedulerType":2},{"type":2,"priority":3,"schedulerType":2}]}
        !{"name": "Video NDI5 with Dante,Q-Sys or AES67 audio","custom":false,"activation":true,"description":"To connect NDI Version 5 (RUDP) video devices and cameras. Audio Dante, Q-SYS or AES67 is supported at the same time in the same VLAN.","multicast": {"igmp": true,"igmpPlug": true},"AVB":false,"PTP":true,"flowControl":true,"MTU":false,"macfilter":true,"qos":[{"type":1,"codePoint":34,"priority":4},{"type":1,"codePoint":46,"priority":5},{"type":1,"codePoint":26,"priority":3},{"type":2,"priority":5,"schedulerType":2},{"type":2,"priority":4,"schedulerType":2},{"type":2,"priority":3,"schedulerType":2}]}
        !{"name": "Sonos","custom":false,"activation":true,"description":"To connect the Sonos smart home sound system.","multicast": {"queryInterval": 30,"igmp": true,"igmpPlug": true},"AVB":false,"PTP":true,"MTU":true,"qos":[{"type": 1,"codePoint": 48,"priority": 5},{"type":1,"codePoint":56,"priority":6},{"type":1,"codePoint":46,"priority":5},{"type":1,"codePoint":8,"priority":2},{"type":2,"priority":2,"schedulerType":2},{"type":2,"priority":6,"schedulerType":2},{"type":2,"priority":5,"schedulerType":2}], "Sonos":true}
        !</template>
        !<vlan>
        !vlan:1{"color":"#000000","profileName":"Default","profileType":"Data", "vlanType":1}
        !vlan:2{"color":"#962EC2","profileName":"NDI","profileType":"Video NDI5 with Dante,Q-Sys or AES67 audio", "vlanType":1}
        !vlan:3{"color":"#3DEE0C","profileName":"DANTE","profileType":"Audio Dante", "vlanType":1}
        !vlan:4{"color":"#0585FD","profileName":"LUCI","profileType":"Lighting", "vlanType":1}
        !vlan:5{"color":"#F70707","profileName":"INTERCOM","profileType":"Data", "vlanType":1}
        !vlan:6{"color":"#01F6D5","profileName":"DANTE SECONDARY","profileType":"Audio Dante", "vlanType":1}
        !vlan:13{"color":"#FF7300","profileName":"VIDEO_1","profileType":"Data", "vlanType":1}
        !vlan:14{"color":"#FF0000","profileName":"VIDEO_2","profileType":"Data", "vlanType":1}
        !vlan:15{"color":"#FFEE00","profileName":"VIDEO_3","profileType":"Data", "vlanType":1}
        !vlan:16{"color":"#E6FF00","profileName":"VIDEO_4","profileType":"Data", "vlanType":1}
        !vlan:17{"color":"#CF0C0C","profileName":"VIDEO EXTENDER 5","profileType":"Data", "vlanType":1}
        !</vlan>
        !<shure>
        !</shure>
        !Current Configuration:
        !
        !System Description "M4250-10G2XF-PoE+ 10x1G PoE+ 240W and 2xSFP+ Managed Switch, 13.0.4.17, 1.0.0.11"
        !System Software Version "13.0.4.17"
        !System Up Time "0 days 0 hrs 23 mins 34 secs"
        !Additional Packages QOS,Multicast,IPv6,IPv6 Management,Routing
        !Current SNTP Synchronized Time: SNTP Last Attempt Status Is Not Successful
        !
        vlan database
        vlan 2-6,13-17
        vlan name 2 "NDI"
        vlan name 3 "DANTE"
        vlan name 4 "LUCI"
        vlan name 5 "INTERCOM"
        vlan name 6 "DANTE SECONDARY"
        vlan name 13 "VIDEO_1"
        vlan name 14 "VIDEO_2"
        vlan name 15 "VIDEO_3"
        vlan name 16 "VIDEO_4"
        vlan name 17 "VIDEO EXTENDER 5"
        set igmp-plus 2
        set igmp-plus 3
        set igmp-plus 4
        set igmp-plus 6
        vlan routing 1 1
        exit
        ip http port 49151
        configure
        username "admin" password $6$kkdjfYAs1PvE94tT$IyMtNJ0.bqlybDWBXt.pNQPS7b3DRA0lmiisC727uY6xDNt9rFKGy9NAUZR1d5OOpW7R9IYmIcNV5liG7gebU/ encryption-type sha512 level 15 encrypted
        line console
        exit
        line telnet
        exit
        line ssh
        exit
        no port-channel auto
        port-channel auto load-balance 1
        !
        ip access-list NET-BLOCK
        exit
        set igmp querier query-interval 30
        classofservice ip-dscp-mapping 8 2
        classofservice ip-dscp-mapping 26 3
        classofservice ip-dscp-mapping 34 4
        classofservice ip-dscp-mapping 46 5
        classofservice ip-dscp-mapping 48 5
        classofservice ip-dscp-mapping 56 6
        cos-queue strict 2 3 4 5 6
        interface 0/1
        vlan pvid 3
        vlan participation exclude 1
        vlan participation include 3
        ptp clock e2e-transparent
        no poe
        exit
        interface 0/2
        vlan pvid 6
        vlan participation exclude 1
        vlan participation include 6
        ptp clock e2e-transparent
        no poe
        exit
        interface 0/3
        mtu 1500
        vlan pvid 2
        vlan participation exclude 1
        vlan participation include 2
        ptp clock e2e-transparent
        no poe
        flowcontrol symmetric
        exit
        interface 0/4
        vlan pvid 13
        vlan participation exclude 1
        vlan participation include 13
        no poe
        exit
        interface 0/5
        vlan pvid 14
        vlan participation exclude 1
        vlan participation include 14
        no poe
        exit
        interface 0/6
        vlan pvid 15
        vlan participation exclude 1
        vlan participation include 15
        no poe
        exit
        interface 0/7
        vlan pvid 16
        vlan participation exclude 1
        vlan participation include 16
        no poe
        exit
        interface 0/8
        vlan pvid 5
        vlan participation exclude 1
        vlan participation include 5
        no poe
        exit
        interface 0/9
        no storm-control broadcast
        vlan pvid 4
        vlan participation exclude 1
        vlan participation include 4
        exit
        interface 0/10
        vlan pvid 17
        vlan participation exclude 1
        vlan participation include 17
        exit
        interface 0/11
        no storm-control broadcast
        ptp clock e2e-transparent
        exit
        interface vlan 1
        routing
        ip address dhcp
        exit
        router rip
        exit
        ptp clock e2e-transparent
        exit
        ip http secure-port 49152

        As you can see in this .cfg file there is a vlan 17, named:"VIDEO EXTENDER 5", associated to port 10. The problem is that when I upload this .cfg file on the switch there is nothing on port 10!

        I'm not an expert IT manager, so maybe I'm doing something wrong, if you any advice please reply to this post!

        Thanks!

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More